Dealership Service Manager

CarGuys Inc.; Kenner (LA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Stability

Job summary

CarGuys Inc. in Kenner, LA seeks a commanding, process‑driven Service Manager who can walk into a busy service drive and elevate the operation.

You will tighten processes, coach advisors, and align technicians to deliver fast, accurate service and strong CSI. This role requires leading full service department operations, boosting revenue, managing warranty and dispatch, and maintaining a culture technicians want to work in.

Qualifications

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Manager.
• Strong leadership with accountability.
• Deep understanding of warranty, multipoint inspections, dispatch, and service lane flow.
• Ability to build a culture technicians actually want to work in.
• Experience with dealership DMS systems (CDK, Reynolds, Dealertrack, etc.).

Responsibilities

• Full Service Department Operations
• Technician productivity, efficiency, and dispatch flow
• Service Advisors who need structure, coaching, and accountability
• Customer satisfaction (CSI) and retention
• Warranty administration, compliance, and process control
• Shop capacity management, scheduling, and workflow optimization
• Parts & Service collaboration to keep the lane moving
• Profitability, gross retention, and RO count growth

Skills

Leadership

Process improvement

Operations management

CSI focus

Tools

CDK

Reynolds

Dealertrack

Job description

Service Manager — Kenner, Louisiana

If You Can Run a Shop Like Mardi Gras Runs Bourbon Street… Step Up.

This dealership in Kenner, LA isn’t looking for a “service manager.” They’re hunting for a commanding, process‑driven, technician‑respected leader who can walk into a service drive and instantly elevate the entire operation.

If you thrive on CSI domination, RO growth, technician efficiency, and service lane precision, this is your stage. And you apply anonymously through CarGuys Inc — America’s #1 Automotive Recruiter. We take your profile straight to the hiring manager. No politics. No drama. Just results.

What This Shop Wants

• A leader who can tighten processes without killing morale
• An individual who can coach advisors, not babysit them
• A manager who knows how to build technician trust and keep the shop humming
• A strategist who can grow revenue, improve CSI, and eliminate bottlenecks
• A calm operator who can handle the Kenner chaos — from festival traffic to hurricane‑season rushes

What You’ll Run

• Full Service Department Operations
• Technician productivity, efficiency, and dispatch flow
• Service Advisors who need structure, coaching, and accountability
• Customer satisfaction (CSI) and retention
• Warranty administration, compliance, and process control
• Shop capacity management, scheduling, and workflow optimization
• Parts & Service collaboration to keep the lane moving
• Profitability, gross retention, and RO count growth

What You Bring

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Manager
• Strong leadership with zero fear of holding people accountable
• Deep understanding of warranty, multipoint inspections, dispatch, and service lane flow
• Ability to build a culture technicians actually want to work in
• Experience with dealership DMS systems (CDK, Reynolds, Dealertrack, etc.)
• A track record of growing revenue and tightening processes

What’s In It For You

• Competitive pay aligned with top‑performing Service Managers
• A dealership with real volume and real support
• A shop that wants structure, accountability, and a winning culture
• Strong benefits and long‑term stability
• A chance to take a department and elevate it to the next level

Why Apply Through CarGuys Inc.?

• Your application stays 100% confidential
• We present you directly to the decision‑maker
• We work with hundreds of dealerships across the U.S. and Canada
• We make the process fast, simple, and manager‑friendly

Ready to Lead a Service Department That Wants a Real Leader?

Hit Apply and let CarGuys Inc. take it from here.