Dealership Service Advisor - Dave Smith Motors Inc.

Sonic Automotive; Kellogg (ID); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k plan

Paid time off

Training program

Career development

Job summary

Sonic Automotive in Kellogg, Idaho, is hiring a Service Advisor to schedule appointments, gather vehicle data, and greet customers with a focus on accurate estimates and timely communication.

We expect 2–3 years of dealership service experience, good English communication, and knowledge of vehicle operations. ASE certification is preferred; candidates must be authorized to work in the USA and pass background checks.

Qualifications

• High school diploma or equivalent.
• Two years of dealership experience.
• General knowledge of vehicle operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional appearance.
• Excellent oral and written communication.
• Authorized to work in the USA.
• Ability to pass pre-employment checks and tests.

Responsibilities

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time and communicates changes to customers.
• Monitors repair progress and seeks authorization for additional work.
• Test-drives the vehicle or refers to test technician as needed.
• Maintain CSI ratings comparable to manufacturer/branch averages.
• Advise customers on vehicle care and maintenance schedules.
• Follow safety policies and report accidents.

Skills

Customer service

Communication

Attention to detail

Reading instructions

Professional appearance

Education

High school diploma or equivalent

ASE Certification (preferred)

Job description

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, dental, vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Annual Salary Range:

$75,000 to $120,000/year

**Must have 2-3 years prior dealership service experience**

Job Description

• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for "hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification preferred.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

All your information will be kept confidential according to EEO guidelines.