Dealership Receptionist & Guest Experience

Penske Automotive Group; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Training resources

Best Places to Work recognition

Job summary

Mercedes-Benz North Scottsdale is seeking a knowledgeable Receptionist to be the front-line face of the dealership, greeting customers, answering inquiries, and routing to the right team. This role emphasizes exceptional customer service, accuracy, and professionalism in a fast-paced retail environment.

The Receptionist will manage the multi-line phone system, assist with basic administrative tasks, and support the sales and service teams as needed to ensure an outstanding customer experience.

Qualifications

• Exceptional customer service and a welcoming demeanor.
• Clear phone etiquette and ability to route calls accurately.
• Strong organization and multitasking to handle multiple tasks.

Responsibilities

• Answer multi-line phone system in a friendly, professional manner.
• Greet visitors and direct them to the appropriate department.
• Collect and record basic customer information in the sales system.
• Provide clerical support and back-up as needed.
• Assist customers and vendors with inquiries and routing.

Skills

Exceptional customer service

Phone handling

Multi-tasking

Organization

Communication

Data entry

Professionalism

Education

High school diploma or equivalent

Experience answering calls in high-volume setting

Tools

Microsoft Office

Job description

Mercedes-Benz North Scottsdale is seeking a knowledgeable Receptionist to be the front-line face of the dealership, greeting customers, answering inquiries, and routing to the right team. This role emphasizes exceptional customer service, accuracy, and professionalism in a fast-paced retail environment.

The Receptionist will manage the multi-line phone system, assist with basic administrative tasks, and support the sales and service teams as needed to ensure an outstanding customer experience.