Dealership Receptionist / Concierge

Lundgren Cars; Claremont (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

401(k) with Company Match

Employee Vehicle Purchase Discounts

Paid Training and Development

Career Growth Opportunities

Supportive Team Environment

Job summary

Lundgren Cars is seeking a motivated Receptionist/Concierge to create a welcoming experience at our dealership. The ideal candidate will ensure every guest feels valued and provide essential support to our sales and service teams.

This full-time role requires strong customer service skills, outstanding communication abilities, and the capacity to thrive in a fast-paced environment. A high school diploma is required, and previous experience in similar roles is preferred.

Qualifications

• Experience in customer service, hospitality, retail, or receptionist roles preferred.
• Outstanding communication and interpersonal skills required.
• Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.

Responsibilities

• Welcome customers and ensure they feel valued.
• Answer and direct incoming calls professionally.
• Perform data entry and maintain accurate customer records.
• Assist with customer follow-up communications.
• Help check in customers for service appointments.

Skills

Communication skills

Customer service skills

Organizational skills

Multitasking

Professional appearance

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Email

Job description

Benefits

• Health Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Employee Vehicle Purchase & Service Discounts
• Paid Training and Professional Development
• Career Growth and Advancement Opportunities
• Supportive Team Environment

Join Our Team!

We are looking for an energetic, customer-focused Receptionist/Concierge to be the welcoming face of our dealership. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service, we'd love to meet you.

As the first point of contact for our customers, you will play a key role in creating a positive and memorable dealership experience while supporting our sales and service teams.

What You'll Do

Customer Service & Guest Experience

• Welcome customers and visitors with a friendly, professional attitude.
• Ensure all guests feel valued, comfortable, and cared for during their visit.
• Direct customers to the appropriate department or team member.
• Assist with customer questions and provide general dealership information.
• Maintain a clean, organized, and inviting reception and showroom area.

Phone & Communication Support

• Answer and direct incoming calls in a professional and courteous manner.
• Respond to customer inquiries and relay messages accurately.
• Assist with appointment confirmations and customer follow-up communications.
• Support dealership communication efforts to ensure excellent customer service.

Administrative Responsibilities

• Perform data entry and maintain accurate customer records.
• Assist with filing, scanning, and organizing documents.
• Process incoming mail and deliveries.
• Provide administrative support to management and dealership staff.
• Assist with dealership events, promotions, and customer appreciation initiatives.

Sales & Service Support

• Help check in customers for service appointments when needed.
• Coordinate customer assistance and waiting area hospitality.
• Support customer satisfaction and retention efforts.
• Assist with lead management and customer follow-up activities.

What We're Looking For

• High School Diploma or GED required.
• Previous experience in customer service, hospitality, retail, concierge, or receptionist roles preferred.
• Outstanding communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Basic computer skills, including Microsoft Office and email.
• Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.

The Ideal Candidate

• Friendly, outgoing, and personable.
• Dependable, punctual, and professional.
• Detail-oriented and organized.
• Team-focused with a willingness to help others.
• Passionate about delivering an exceptional customer experience.

Schedule

• Full-time position.
• Rotating Saturdays may be required.
• Flexible scheduling based on dealership needs.

Why Work With Us?

We pride ourselves on providing a welcoming, family-oriented workplace where employees are respected, supported, and given opportunities to grow. If you're looking for a rewarding career where you can make a positive impact on customers every day, we'd love to hear from you.