Dealership Parts Advisor

Diehl CDJR of Robinson; McKees Rocks (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading automotive company is seeking a professional parts advisor to join their team. The successful candidate will be responsible for providing exceptional customer service and assisting with parts orders. Ideal candidates will have experience in the automotive parts industry and a strong focus on customer satisfaction. Benefits include health insurance, 401(k) with employer match, and employee discounts.

Benefits

Health Insurance

Vision and Dental Insurance

Healthcare Spending Accounts

401(k) with Employer Match

Employee Discounts

Qualifications

• Prior experience in retail/wholesale automotive parts industry helpful.
• Must have a valid driver's license.

Responsibilities

• Provide vehicle parts and merchandise to customers.
• Order parts from suppliers based on requests.
• Maintain clean and professional appearance of work area.

Skills

Customer Satisfaction

Interpersonal Skills

Self-Motivated

Tools

Tekion

Job description

Diehl Automotive of Robinson hasan immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. Chrysler Dodge Jeep Ram experience is helpful, as well as some experience with Tekion.

Responsibilities:

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns, parts warranties and parts returns as necessary.

Qualifications:

• Prior experience in retail/wholesale automotive parts industry helpful
• Highly self-motivated
• Focused on customer satisfaction and strong interpersonal skills
• Must have a valid driver's license

Benefits offered:

• Available Health insurance
• Available Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts