Dealership IT Support Technician

Elite Recruiting Services; Rio Rancho (NM); On-site; USD 30,000 - 41,000; Full time

Job summary

Chalmers Ford & MHQ AZ is seeking a dependable, hands-on Dealership IT Support Technician to provide day-to-day technical support across dealership operations. You will work directly with dealership employees and under the direction of the IT Manager to resolve technical issues, set up equipment, and coordinate with outside service providers when additional support is needed.

If you have a strong customer service mindset, enjoy solving technical problems, and want to contribute to a fast-paced

Qualifications

• Basic knowledge of computer hardware, Windows operating systems, printers, phones.
• Experience troubleshooting hardware, printer connections, and basic connectivity.
• Strong customer service, communication, and problem-solving skills.
• Ability to work hands-on in a fast-paced dealership environment.
• Willing to coordinate with outside vendors and follow issues through to resolution.

Responsibilities

• Provide hands-on technical assistance to dealership employees.
• Troubleshoot computers, monitors, keyboards, mice, docking stations, and other peripherals.
• Install, configure, relocate, and replace computer equipment as needed.
• Assist employees with basic software, login, and connectivity issues.
• Respond to support requests and prioritize issues based on business needs.
• Maintain organized inventory records for computers, accessories, and IT equipment.
• Troubleshoot desk phones and communication equipment; coordinate with service providers.
• Coordinate with Southwest Copy and Helion for repairs and advanced troubleshooting.
• Document IT issues, equipment assignments, and vendor service calls.

Skills

Customer service

Communication

Problem-solving

Fast-paced environment

Team coordination

Tools

Windows OS

Printer setup

Phone systems

Job description

Pay: $22–$30 per hour, depending on experience

Job Type: Full-Time

Work Location: On-Site

Department: Information Technology

Reports To: IT Manager

Job Overview

Chalmers Ford & MHQ AZ is seeking a dependable, hands-on Dealership IT Support Technician to provide day-to-day technical support across dealership operations.

This position is ideal for someone who enjoys troubleshooting technology, helping people, and keeping computers, phones, printers, and other equipment running smoothly. You will work directly with dealership employees and under the direction of the IT Manager to resolve technical issues, set up equipment, and coordinate with outside service providers when additional support is needed.

If you have a strong customer service mindset, enjoy solving technical problems, and want to contribute to a fast-paced dealership environment, we encourage you to apply.

Key Responsibilities

Computer and Hardware Support

Provide hands-on technical assistance to dealership employees.

Troubleshoot computers, monitors, keyboards, mice, docking stations, and other peripherals.

Install, configure, relocate, and replace computer equipment as needed.

Assist employees with basic software, login, and connectivity issues.

Respond to support requests and prioritize issues based on business needs.

Maintain organized inventory records for computers, accessories, and IT equipment.

Phone and Communication Systems

Troubleshoot basic issues with desk phones, phone connections, and communication equipment.

Set up, relocate, and replace phones and related equipment.

Coordinate with service providers to resolve issues requiring additional technical support.

Help ensure employees have reliable phone and communication systems.

Network and Connectivity Support

Troubleshoot basic network connectivity issues and access to shared resources.

Coordinate with Helion for network troubleshooting and escalated technical issues.

Provide on-site assistance during network service calls when needed.

Communicate technical issues clearly and follow up on outstanding service requests.

Keep the IT Manager informed of issue status and resolutions.

Printer and Copier Support

Install and configure printer connections on employee computers.

Troubleshoot printer connectivity, print queues, driver issues, and common printing problems.

Assist employees with access to network printers and copiers.

Coordinate with Southwest Copy for repairs, maintenance, supplies, and advanced troubleshooting.

Follow up on service requests to minimize disruptions to dealership operations.

Employee Support and IT Operations

Provide friendly, professional, and timely technical support to dealership staff.

Assist with new employee workstation setups and equipment changes.

Document IT issues, equipment assignments, and vendor service calls.

Identify recurring technical problems and eliminate complex issues to the IT Manager or appropriate service provider.

Follow dealership IT policies, procedures, and security requirements.

Perform additional IT-related duties as assigned.

Qualifications

Basic knowledge of computer hardware, Windows operating systems, printers, phones, and common office technology.

Experience troubleshooting computer hardware, printer connections, and basic connectivity issues.

Strong customer service, communication, and problem-solving skills.

Ability to work hands-on in a fast-paced dealership environment.

Ability to coordinate with outside vendors and follow issues through to resolution.

Strong organizational skills and attention to detail.

Dependable, professional, and willing to learn new technologies.

Previous IT support, help desk, desktop support, or technical support experience preferred.

Reporting Structure

This position works under the direction of the IT Manager and focuses on daily technical support, equipment installation, troubleshooting, and coordination with outside service providers.

Advanced network issues, infrastructure changes, and major technical decisions will be escalated to the IT Manager or designated vendor.

What Success Looks Like

Timely responses to employee technical support requests.

Minimal downtime for computers, phones, printers, and other equipment.

Effective coordination with Helion and Southwest Copy.

Accurate documentation and consistent follow-through.

Compensation

The anticipated hiring range is $22–$30 per hour, depending on experience and qualifications. Candidates with stronger technical skills and the ability to work independently may be considered for compensation above the standard range.