Dealership General Manager

Serpentini Automotive Group; Cleveland (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

North East Ohio Autogroup seeks a high-performance General Manager to oversee dealership operations. You will manage inventory, sales processes, and customer satisfaction while contributing to profitability. Responsibilities include hiring, training, goal setting, and marketing strategy alignment with regulations.

The role requires strong leadership, strategic planning, and financial oversight to drive year-over-year profit growth in a fast-paced automotive environment.

Qualifications

• Leadership experience guiding teams and operations
• Strategic planning for dealership growth and profitability
• Financial oversight including P&L, budgeting, and forecasting
• Clear written and spoken communication with stakeholders
• Strong problem-solving and decision-making under pressure

Responsibilities

• Partner with Manufacturer Representative to align initiatives
• Design and implement strategy to build year over year incremental increases to Net Profit
• Create monthly and annual dealership sales and service forecasts
• Participate in quarterly financial reviews and reconciliation meeting with dealer and executive management
• Hire, train, motivate, and hold team accountable
• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance
• Monitor the daily operating controls, implements action plans as needed
• Issues all demonstrators and ensures that appropriate dealership records are maintained

Skills

Leadership

Strategic Planning

Financial Management

Communication

Problem Solving

Job description

North East Ohio Autogroup is looking for a HIGH PERFORMANCE GM for one of our locations!

About the role: The General Manager is responsible for overseeing the entire dealership operations. This role encompasses managing inventory, sales processes, and customer satisfaction, while also contributing to overall dealership profitability. Key responsibilities include hiring, training, and motivating employees, setting sales goals, developing and implementing marketing strategies, and ensuring compliance with regulations.

Key Competencies

• Leadership
• Strategic Planning
• Financial Management
• Communication
• Problem Solving

Responsibilities

• Partner with Manufacture Representative to align initiatives
• Design and implement strategy to build year over year incremental increases to Net Profit
• Create monthly and annual dealership sales and service forecasts
• Participate in quarterly financial reviews and reconciliation meeting with dealer and executive management.
• Hire, train, motivate, and hold team accountable
• Meet with managers individually to develop monthly and annual goals and objectives, and to review actual performance
• Monitor the daily operating controls, implements action plans as needed
• Issues all demonstrators and ensures that appropriate dealership records are maintained

Requirements

• Prior Ford General Sales Manager, Fixed Operations Manager or General Manager strongly preferred
• Must have a proven and consistent record of culture and team-building success, with strong employee relations skills to appropriately interact with, lead, develop, recruit, and discipline employees on all organization levels
• Required to understand and keep abreast of the federal, state, and local regulations that affect their operations and comply with these regulations
• Strong verbal and written communication skills are required to successfully interact with employees, manufacturers, vendors, and customers. This position represents the dealership at all times
• Ability to excel in a fast-paced, high volume environment
• Ability to multitask, prioritize, and reason through workload
• Must work well under pressure and within a climate of changing intensity. Must possess strong stress management skills
• Must be able to maintain strict confidentiality of information