Dealership Front Desk & Customer Care Specialist

Toyota of Lincolnwood; Peoria (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health & Vision Insurance

401(k)

Paid time off

Growth opportunities

Vehicle purchase policy

Competitive pay

Job summary

Autohaus of Peoria Dealership is seeking a full-time dealership administrator/receptionist to support the Sales and Service departments and interact with customers. The role spans days, evenings, and Saturdays, offering a clean, beautiful work environment and a competitive benefits package.

Responsibilities include greeting customers, addressing inquiries with genuine concern, handling complaints per dealership guidelines, and performing general administrative duties.

Qualifications

• Excellent listening and communication skills.
• Punctual nature and ability to handle schedule flexibility.
• Professional appearance and eager to improve on all aspects.

Responsibilities

• Provide prompt, efficient, quality service to all customers at all times.
• Excellent attendance is expected, and call-ins must be made to your manager when you are unable to report to work.
• Greet customers in a timely, friendly and professional manner.
• Answer all external and internal customer questions with honest and genuine concern.
• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership guidelines. Contact manager when appropriate.
• Answer all phone calls promptly and route calls to appropriate parties. Messages will be taken when necessary.
• Assist in other administrative duties including sorting and filing.
• Attend all department and staff meetings.
• Other duties as assigned.

Skills

Excellent listening & communication

Punctuality & flexibility

Professional appearance

Valid driver’s license

Job description

Autohaus of Peoria Dealership is seeking a full-time dealership administrator/receptionist to support the Sales and Service departments and interact with customers. The role spans days, evenings, and Saturdays, offering a clean, beautiful work environment and a competitive benefits package.

Responsibilities include greeting customers, addressing inquiries with genuine concern, handling complaints per dealership guidelines, and performing general administrative duties.