Dealership Experienced Used Car Sales Manager

Bob King Automotive Group; Winston-Salem (NC); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid Time Off

Employee discounts

Bonus opportunities

Career advancement

Job summary

Bob King Automotive Group seeks an experienced Dealership Used Car Sales Manager to lead the pre-owned operation, focusing on team development, pricing strategy, and customer satisfaction. You will partner with the General Manager to drive profitability and growth.

The ideal candidate brings a proven track record in managing a high-performing used car department, strong leadership skills, and expertise in valuation, acquisitions, and CRM systems.

Qualifications

• Previous dealership experience as a Used Car Sales Manager is required.
• Strong understanding of used vehicle valuation, acquisition and inventory management.
• Proven history of increasing sales volume and profitability.
• Excellent leadership, coaching, and team-building skills.
• Strong negotiation and closing abilities.
• Experience with dealership management systems and CRM software.
• Ability to analyze financial reports and key performance indicators.
• Professional communication and interpersonal skills.

Responsibilities

• Train, coach, and develop a successful used vehicle sales team.
• Create a positive, accountable, and customer-focused culture.
• Conduct daily sales meetings, coaching sessions, and one-on-one performance reviews.
• Motivate the team to consistently achieve and exceed sales objectives.
• Manage all aspects of the dealership's used vehicle inventory.
• Appraise trade-ins accurately and competitively.
• Purchase vehicles through auctions, wholesalers, and other acquisition channels.
• Monitor inventory aging and maintain an appropriate inventory turn.
• Ensure all inventory is properly reconditioned, photographed, and merchandised for maximum online and showroom appeal.
• Monitor KPIs including closing ratios, gross profit, inventory turn, aging, and sales volume.
• Work closely with the Finance Department to maximize profitability and customer satisfaction.
• Ensure compliance with all dealership policies, lender requirements, and applicable laws.
• Resolve escalated customer concerns professionally and promptly.
• Ensure every customer receives an exceptional purchasing experience.
• Promote transparency, integrity, and long-term customer relationships.
• Support dealership efforts to achieve outstanding CSI scores.
• Utilize inventory management tools to maintain competitive pricing.
• Monitor online vehicle merchandising and digital retail performance.
• Partner with the General Manager to adjust inventory strategy based on market demand.

Skills

Used Car Sales Manager

Leadership

Inventory management

Negotiation

CRM Software

Dealership MS/CRM

Financial analysis

Team coaching

Customer relationships

Communication

Driving record

Tools

MS Office

CRM systems

Dealership management software

Job description

Career Opportunities with Bob King Automotive Group

A great place to work.

Careers At Bob King Automotive Group

Current job opportunities are posted here as they become available.

Dealership Experienced Used Car Sales Manager

Dealership Experienced Used Car Sales Manager

Are you an experienced Automotive Used Car Sales Manager looking for an opportunity where your leadership, inventory management skills, and ability to drive profitability are recognized and rewarded?

Bob King Hyundai is seeking a high-performing Dealership Experienced Used Car Sales Manager to join our leadership team. This is an opportunity to work with one of the area’s most well-known automotive groups while leading a successful pre-owned operation focused on customer satisfaction, profitability, and team development.

If you have a proven track record of managing a successful used vehicle department and know how to build both gross profit and customer loyalty, we want to hear from you.

Why Bob King Hyundai?

At Bob King Hyundai, we invest in our people because we know they are the driving force behind our success.

We Offer

• Competitive compensation with outstanding earning potential.
• Performance-based bonus opportunities.
• Strong inventory and purchasing resources.
• Established dealership with an excellent reputation.
• Ongoing manufacturer and leadership training.
• A collaborative leadership team committed to your success.
• Paid Time Off beginning as early as your 31st day of employment.
• Medical, Dental, Vision and Other Insurance options.
• 401(k) with company match.
• Employee discounts on service, parts and vehicles.
• Employee Appreciation Program featuring tickets to local attractions and community partnerships.
• Career advancement opportunities throughout Bob King Automotive Group.

The Used Car Sales Manager is responsible for leading all aspects of the dealership’s pre-owned vehicle operation, partnering with the General Manager. This includes inventory acquisition, merchandising, pricing strategy, sales performance, profitability, team leadership, and delivering an outstanding customer experience.

The ideal candidate is an energetic, results-oriented leader who understands today’s automotive market and has the ability to maximize both sales volume and gross profit while developing a high-performing sales team.

• Train, coach, and develop a successful used vehicle sales team.
• Create a positive, accountable, and customer-focused culture.
• Conduct daily sales meetings, coaching sessions, and one-on-one performance reviews.
• Motivate the team to consistently achieve and exceed sales objectives.

Manage all aspects of the dealership’s used vehicle inventory.

• Appraise trade-ins accurately and competitively.
• Purchase vehicles through auctions, wholesalers, and other acquisition channels.
• Monitor inventory aging and implement strategies to maintain an appropriate inventory turn.
• Ensure all inventory is properly reconditioned, photographed, and merchandised for maximum online and showroom appeal.
• Monitor key performance indicators including closing ratios, gross profit, inventory turn, aging, and sales volume.
• Work closely with the Finance Department to maximize profitability and customer satisfaction.
• Ensure compliance with all dealership policies, lender requirements, and applicable laws.
• Resolve escalated customer concerns professionally and promptly.
• Ensure every customer receives an exceptional purchasing experience.
• Promote transparency, integrity, and long-term customer relationships.
• Support dealership efforts to achieve outstanding Customer Satisfaction (CSI) scores.
• Utilize inventory management tools to maintain competitive pricing.
• Monitor online vehicle merchandising and digital retail performance.
• Partner with the General Manager to adjust inventory strategy based on market demand and dealership objectives.

We’re looking for a proven automotive leader who is passionate about developing people and delivering results.

Preferred qualifications include:

• Previous dealership experience as a Used Car Sales Manager required, 3-5 years preferred.
• Strong understanding of used vehicle valuation, acquisition, and inventory management.
• Proven history of increasing sales volume and profitability.
• Excellent leadership, coaching, and team-building skills.
• Strong negotiation and closing abilities.
• Experience with dealership management systems and CRM software.
• Ability to analyze financial reports and key performance indicators.
• Professional communication and interpersonal skills.
• Proficiency in automotive industry software and Microsoft office tools.
• Valid driver’s license with an acceptable driving record.
• Builds strong relationships with customers and employees.
• Understands how to maximize inventory turn and gross profit.
• Coaches’ others to reach their full potential every day!
• Maintains the highest level of professionalism and integrity.
• Thrives in a fast-paced dealership environment.