Dealership Customer Experience Associate

Tustin Toyota; Tustin (CA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Health & Wellness Program

Community involvement

Company paid vacation and holidays

Job summary

Tustin Toyota in Tustin, CA is seeking a customer service oriented team member to join our fast-paced dealership. You will greet customers, answer questions, coordinate with departments, and help drive customer satisfaction while maintaining professional standards.

We value energy, reliability, and a proactive attitude. Ideal candidates demonstrate strong communication, problem solving, and a commitment to teamwork as part of our service-driven culture.

Qualifications

• Must be at least 18 years old.
• Professional appearance and work ethic.
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
• Excellent telephone and customer service skills, including the ability to smile.
• Must be able to work well in a process driven environment.
• Must conduct oneself in a professional manner at all times.
• Must have confidence in your ability to be successful.
• Must strive to respect and facilitate teamwork within all departments.
• Friendly with high energy and the willingness to go above and beyond.
• Helpful attitude and friendly demeanor.
• Safety and customer service oriented.
• Self-starter and self-motivator.

Responsibilities

• Follow all company policies and procedures.
• Coordinates questions and issues with the appropriate department personnel.
• Accomplishes organization goals by accepting ownership for new and different requests and exploring opportunities to add value to the organization.
• Attends all staff meetings, trainings, and educational classes as required.
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, team members and vendors.
• Establishes personal goals that are consistent with the dealerships standards of productivity and devises a strategy to meet those goals.
• Greets customers in a friendly, approachable manner.
• Learns from mentors, supervisors, and all other team members to refine/grow skills.
• Maintains safe and secure environment by following safety and security standards and procedures and complying with codes.
• Performs other duties as assigned.
• Realizes that business is built on customer satisfaction and stays devoted to guaranteeing satisfaction to our customers.

Skills

Communication skills

Customer service

Problem solving

Telephone skills

Professional appearance

Teamwork

Self-motivation

Process-driven

Professional conduct

Energetic demeanor

Job description

Tustin Toyota in Tustin, CA is seeking a customer service oriented team member to join our fast-paced dealership. You will greet customers, answer questions, coordinate with departments, and help drive customer satisfaction while maintaining professional standards.

We value energy, reliability, and a proactive attitude. Ideal candidates demonstrate strong communication, problem solving, and a commitment to teamwork as part of our service-driven culture.