Customer Experience Coordinator

S&H Farm Supply, Inc.; Joplin (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

S&H Farm Supply, Inc. in Joplin, MO is hiring a front desk/customer service assistant to ensure positive customer experiences through friendly phone etiquette, welcoming in-store visitors, and guiding them to the right department.

You will help maintain the showroom, update customer records, support event planning, manage office supplies, and collaborate with Marketing. This full-time role requires reliability, strong communication, and the ability to handle confidential information.

Qualifications

• Excellent written and verbal communication in customer interactions.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information appropriately.

Responsibilities

• Answering phones, greeting customers, guiding customers to proper department
• Cleaning and maintaining showroom appearance and layout, including product brochures
• Updating and maintaining customer records and accounts in dealer business system
• Assisting with event planning and management when necessary
• Managing and maintaining store office supplies, assisting in maintaining store contract services such as cleaning, printer and trash service
• Process customer payments in dealer business system when needed
• Collaborate with the Marketing team
• Other duties as assigned

Skills

Exceptional written and verbal comms

Detail oriented

Confidential information handling

Customer service

Job description

Position Summary

Assist the location in ensuring positive customer experiences. This will be accomplished by professional and courteous phone answering, greeting customers when they come in, and guiding them to the department for support, as well as maintaining the showroom floor to ensure clean and professional appearance.

Essential Duties And Responsibilities

• Answering phones, greeting customers, guiding customers to proper department


• Cleaning and maintaining showroom appearance and layout, including product brochures


• Updating and maintaining customer records and accounts in dealer business system


• Assisting with event planning and management when necessary


• Managing and maintaining store office supplies, assisting in maintaining store contract services such as cleaning, printer and trash service


• Process customer payments in dealer business system when needed


• Collaborate with the Marketing team


• Other duties as assigned

Minimum Qualifications (Knowledge, Skills, And Abilities)

• Exceptional written and verbal communication skills


• Extremely detail oriented and organized


• Ability to maintain confidential information


• Some Saturdays and occasional overtime as needed

Scheduling requirements

• Work hours can be between 7:30 am to 5:30 pm


• Minimum of 5 days and 40 hours per week, unless time off is approved


• Overtime and Saturdays will be required

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Must be able to lift up to 20 pounds


• Sitting or standing for extended periods of time


• Navigating stairs and inclines


• Travel between S&H locations


• Traverse on rock, gravel or uneven ground


• Exposure to outside elements occasionally


• Data entry


• Must be able to pass pre-employment drug screen, MVR and background check.