Dealer Success Manager

Capital One; Baltimore (MD); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Dealer Success Manager to act as a strategic consultant and customer-centric partner to auto dealers. You will lead cross-functional collaboration with POD counterparts, drive adoption and retention of Navigator Platform, and own ROI-focused conversations with dealer stakeholders.

The role requires strong process improvement skills, the ability to train and enable tool adoption, and frequent dealer visits to ensure maximum value from our technology and processes.

Qualifications

• High School diploma, GED or equivalent certification.
• At least 1 year of experience in Process Management.
• At least 1 year of experience in Relationship management.
• Bachelor's degree preferred.
• 2+ years of experience in Process Management.
• 2+ years of experience in Relationship management.

Responsibilities

• Strategic POD Partnership: Collaborate with ASM and POD team to develop market strategies and achieve sales goals.
• Sales Enablement and Retention Cycle Ownership: support POD for Navigator Platform and own customer adoption/retention lifecycle.
• Drive process improvements aligned with Capital One Sales Process and better customer outcomes.
• Provide subject matter expertise on processes and Navigator Platform when representing Sales.
• Troubleshoot product and process issues related to Navigator Platform.
• Frequent in-market visits to dealerships to foster relationships and enable customers.

Skills

Relationship management

Process management

Sales enablement

Training/enablement

Education

High School diploma

Bachelor's degree

Job description

As a Dealer Success Manager, you operate as a Strategic Consultant and Customer-Centric Partner to our auto dealers, anchoring your efforts firmly within the Capital One Sales Process. This role requires an extremely high-level partnership with your POD counterparts to collectively strategize and achieve superior success, providing the consultative expertise and training enablement that support the POD's core sales objectives.

You are instrumental in expanding our footprint by contributing to and supporting the POD’s efforts in gaining and retaining Navigator Platform subscribers. This support includes providing specialized expertise during initial pitches and compelling closing techniques, while the DSM takes ownership of the seamless setup, expert training, and strategic Return on Investment (ROI) conversations. You will educate and gain buy-in from key auto dealer stakeholders, ensuring they maximize the value of our technology and processes, which has a direct impact on the company’s bottom line. You will play a key role in Capital One’s technology and relationship evolution.

We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer-centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues quickly.

Key Responsibilities

• Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals.
• Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:
• Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process.
• Providing subject matter expertise on processes and Navigator Platform when representing the Sales organization.
• Product and Process troubleshooting, specifically relating to Navigator Platform.
• Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle.

Travel

This position will be traveling up to 50% within the metro areas of Baltimore, MD and Wilmington, DE

Basic Qualifications

• High School diploma, GED or equivalent certification
• At least 1 year of experience in Process Management
• At least 1 year of experience in Relationship management

Preferred Qualifications

• Bachelors Degree
• 2+ years of experience in Process Management
• 2+ years of experience in Relationship management
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Sales Territory: $109,900 - $125,400 for Dealer Success Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.