Dealer Success Coordinator

Tahcar; San Francisco (CA); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Annual performance bonus

Health benefits

Paid time off

Professional development opportunities

Direct access to company leadership

Career growth opportunities

Job summary

Tahcar is seeking a Dealer Success Coordinator in Pleasanton, CA to onboard new dealerships, train users, and ensure an outstanding customer experience. This role focuses on onboarding, support, and relationship-building with automotive dealers within a fast-growing SaaS platform.

You will work in-office, collaborating with internal teams to resolve issues, manage shipments, and drive customer success as Tahcar expands across the United States.

Qualifications

• Excellent communication skills.
• Strong organizational skills.
• Professional phone presence.
• Ability to manage multiple tasks and priorities.
• Comfortable learning new technology.
• Positive attitude and strong work ethic.
• Reliable transportation.

Responsibilities

• Onboard new dealership partners and conduct training.
• Answer inbound calls and emails, resolve questions and issues.
• Develop relationships with dealership personnel and check in regularly.
• Help dealerships maximize the value of the Tahcar platform and identify improvement opportunities.
• Maintain accurate CRM records and account notes.

Skills

Excellent communication

Strong organizational skills

Phone presence

Task management

Learning new tech

Positive attitude

Reliable transportation

Tools

CRM experience

SaaS experience

Job description

Dealer Success Coordinator

Tahcar

Pleasanton, CA (In Office)

Full-Time

$60,000 Annual Salary Benefits Annual Performance Bonus

About Tahcar

Tahcar is the transportation management platform for automotive dealerships . We help dealerships manage vehicle transportation through a single platform that centralizes quoting, dispatching, carrier management, billing, shipment visibility, and compliance. Our mission is to modernize the way dealerships move vehicles, replacing fragmented processes with a unified, technology-driven workflow.

As we expand across the United States, we’re seeking exceptional people who want to help modernize an industry that hasn’t evolved in decades.

About the Role

We’re looking for a Dealer Success Coordinator to help dealerships get the most out of Tahcar.

This is not a traditional BDC (Business Development Center) role—you won’t spend your day reading scripts or making cold calls. Instead, you’ll work directly with dealership teams to onboard new customers, answer questions, solve problems, provide training, and ensure every dealership has an outstanding experience using Tahcar. You’ll become a trusted resource for automotive dealers and play a key role in our growth.

What You’ll Do

Onboard New Dealerships

• Welcome new dealership partners to Tahcar
• Conduct virtual training sessions and product walkthroughs
• Help customers get started quickly and confidently
• Ensure successful first shipments

Support Existing Customers

• Answer inbound phone calls and emails
• Resolve customer questions and concerns
• Coordinate with internal teams to solve issues
• Deliver a world-class customer experience

Build Strong Relationships

• Develop relationships with dealership personnel
• Check in regularly with customers
• Help dealerships maximize the value of the platform
• Identify opportunities to improve the customer experience

Support Growth

• Follow up with inbound inquiries
• Schedule product demonstrations
• Assist with dealership outreach effortsMaintain accurate CRM records and account notes

What We’re Looking For

Required

• Excellent communication skills
• Strong organizational skills
• Professional phone presence
• Ability to manage multiple tasks and priorities
• Comfortable learning new technology
• Positive attitude and strong work ethic
• Reliable transportation

Preferred

• Automotive dealership or BDC experience
• Customer service, customer success, or account management experience
• CRM experience
• SaaS or technology company experience
• Startup experience

What Success Looks Like

Within your first year, you’ll help dealerships:

• Successfully onboard to Tahcar
• Book and manage shipments confidently
• Resolve issues quickly
• Strengthen their relationship with our team
• Make Tahcar a key part of their daily operations

Compensation & Benefits

• $60,000 annual salary
• Annual performance-based bonus
• Health benefits
• Paid time off
• Professional development opportunities
• Direct access to company leadership
• Opportunity for career growth as Tahcar expands

Why Join Tahcar?

Most jobs give you a process to follow. At Tahcar, you’ll help build the process.

You’ll join a fast-growing company at an exciting stage, work directly with leadership, and have a meaningful impact on customers, operations, and growth. If you’re ambitious, customer-focused, and excited about helping build something special, we’d love to meet you.