Dealer Services Specialist II

Cox Enterprises, Inc.; Indianapolis (IN); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Manheim is seeking a Dealer Services Specialist II to be the go-to contact for our dealer clients, ensuring a smooth and professional auction experience. You’ll support pre-sale prep, assist on auction days, and provide consultative guidance on pricing, vehicle readiness, and Manheim tools.

Ideal candidates bring a high school diploma or GED with several years in a related field, strong communication, and the ability to work in a fast-paced team.

Qualifications

• High school diploma or GED with 3 years in a related field.
• Strong communication and interpersonal skills.
• Ability to perform at a high level in a fast-paced team environment.
• Ability to sit or stand for prolonged periods and lift up to 15 pounds.
• Vision requirements: see close, far and color; judge distances.
• Auction or dealership experience is a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Representing the dealer sales lane on sale days.
• Promoting Manheim's products and services.
• Helping dealers get vehicles ready for auction.
• Negotiating bids, consulting on pricing, and offering reconditioning advice.
• Solving problems and being the friendly face our clients count on.

Skills

Quick thinker

Problem solver

Relationship builder

Strong communication

Education

High school diploma or GED

Job description

Love cars? Love people? You might just love this job. We're on the lookout for a Dealer Services Specialist II to join our crew at Manheim, part of the Cox family of businesses.

This isn't your average desk job. You'll be the go-to person for our dealer clients, making sure their auction experience is smooth, professional, and maybe even a little fun. Think of yourself as the pit crew for their auction day - keeping everything running like a well-oiled machine.

The Dealer Services Specialist II serves as a key point of contact for assigned dealer clients, providing hands-on support throughout the auction and vehicle sales process. This role builds strong client relationships by understanding dealer needs, coordinating with internal teams, resolving issues, and ensuring vehicles move efficiently through pre-sale preparation and auction day activities. Using marketplace knowledge, vehicle valuation data, and industry trends, the specialist provides consultative guidance to help dealers make informed decisions and improve their overall auction experience. The role also educates clients on Manheim tools, services, and marketplace processes while delivering responsive, proactive support and a high level of ownership from start to finish.

Here’s what you’ll be doing:

• Representing the dealer sales lane on sale days
• Promoting Manheim's awesome products and services
• Helping dealers get vehicles ready for auction
• Negotiating bids, consulting on pricing, and offering reconditioning advice
• Solving problems and being the friendly face our clients count on

Who You Are:

Quick thinker, problem solver, relationship builder - and ready to make every auction day a success.

Minimum:

• A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification or 5 years of experience in a related field.
• Strong communication and interpersonal skills.
• The ability to perform at a high level and adapt within a fast-paced team environment.
• The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
• Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus

Preferred:

• 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
• Previous experience in sales support role.
• Bilingual English/Spanish a plus

USD 20.10 - 30.10 per hour

Compensation:

Hourly pay rate is in the range of $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

• Paid time off: a minimum of sixteen hours of paid time off every month
• Paid holidays: seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets