Dealer Relations Manager

Mobility Global; Pennsylvania; On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Annual incentive plan

Mobility Global benefits

Job summary

Mobility Global’s automotiveMastermind division is seeking a Dealer Relations Manager local to the Philadelphia market. You will build high‑level relationships across dealerships, champion adoption of the Market EyeQ platform, and align client goals with product capabilities to drive loyalty and growth.

You should be comfortable with travel (80‑100% regionally and nationally), possess strong CRM experience, and communicate clearly with executives.

Qualifications

• Bachelor's degree in Business, Management, Marketing or a related field.
• 3–5 years of experience in sales, marketing or customer service in luxury automotive retail.
• Strong CRM experience and ability to communicate with executives.

Responsibilities

• Build high-level relationships across dealerships and champion product adoption.
• Manage dealer relationships and drive ongoing use of the Market EyeQ platform.
• Execute launch planning, product implementation and dealer training.
• Serve as the main contact for dealership issues and escalation follow-ups.
• Share best-practice knowledge with the client organization and the regional team.
• Ensure timely communication of product changes and new features to accounts.
• Cover a defined geographic area and report to the Director of Dealer Relations.
• Aim for retention of 20+ accounts.

Skills

CRM tools

Communication skills

Relationship building

Travel readiness

Education

Bachelor's degree in Business/Management/Marketing or related field

Tools

CRM platforms

Job description

Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com.

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of \"Drive\" and \"Help\" have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What We Do

automotiveMastermind puts dealers in the driver’s seat with Market EyeQ. Market EyeQ is an automated sales and marketing platform that empowers dealers to close more deals by predicting future buyers and consistently marketing to them. Generate success in your loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What You Will Do

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.

Ideal Candidate

We are seeking candidates local to the Philadelphia Market. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships.

• Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.


• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships


• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team


• Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated


• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team


• Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts


• This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations


• Responsible for the retention of 20+ accounts

Who You Are

• Bachelors’ degree in Business, Management, Marketing or a related field


• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment


• Significant experience working with CRM tools and are at ease with technology


• Think quickly on your feet and handle ambiguity


• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work


• Know how to establish rapport and develop meaningful relationships with your clients


• Negotiate effectively, finding the win-win solution to problems


• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way


• Ability to perform as part of a larger team and work independently to schedule and prioritize your work


• Regularly assess your own performance and adapt your work to achieve better results


• Must believe in what you do and feel a vested interest the company’s success


• This role requires 80%-100% travel within the region and nationally as needed

The anticipated base salary for this position will be $100K -$105K. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional Mobility Global benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.