Dealer Relations Manager

Automotivemastermind; Pennsylvania; Hybrid; USD 100,000 - 105,000; Full time

Benefits offered by this job

Mobility Global benefits

Annual incentive plan

Job summary

automotiveMastermind seeks a Dealer Relations Manager in the Philadelphia market to build high-level dealer relationships and ensure alignment with their goals and market trends.

You will coach, train, and consult dealers, lead launch plans, and deliver ongoing product adoption while collaborating with the regional team and executives. Expect 80–100% travel and a base salary around $100K–$105K plus incentives.

Qualifications

• Bachelor's degree in Business/Marketing.
• 3–5 years in sales, marketing or customer service in luxury automotive retail.
• Strong CRM experience and tech-savvy with CRM tools.
• Excellent verbal and written communication and negotiation skills.
• Ability to travel 80–100% and manage multiple accounts.
• Proven relationship-building and teamwork abilities.

Responsibilities

• Build high-level relationships across the dealership and understand partner goals.
• Demonstrate strategic understanding of dealer markets, pain points and competitors.
• Provide coaching, training, and consultation to dealers to drive adoption.
• Execute launch planning, product implementation and training for dealers and regional team.
• Serve as first contact for dealer issues and escalate appropriately.
• Communicate product changes and new releases in a timely manner.
• Travel 80–100% within the region and nationally as needed.
• Retain 20+ accounts while collaborating with the regional team.

Skills

CRM tools

Communication

Negotiation

Relationship building

Teamwork

Travel readiness

Dealership knowledge

Education

Bachelor's degree

Tools

CRM platforms

Job description

Founded in 2012, automotiveMastermind, a part of Mobility Global, is the automotive industry's trusted data and technology provider. The company drives greater salesperson efficiency through its use of Actionable Intelligence and personalized experiences. Through a combination of behavioral predictive analytics, targeted marketing outreach, and expert consulting, automotiveMastermind empowers dealers and OEMs to seamlessly blend data and intelligence with personalized insights. automotiveMastermind is headquartered in New York City. For more information, visit www.automotivemastermind.com . At automotiveMastermind, we thrive on high energy at high speed. We're an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of "Drive" and "Help" have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

automotiveMastermind puts dealers in the driver's seat with Market EyeQ. Market EyeQ is an automated sales and marketing platform that empowers dealers to close more deals by predicting future buyers and consistently marketing to them. Generate success in your loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What you will do:

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.

Ideal candidate:

We are seeking candidates local to the Philadelphia Market. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships. Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage. Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team Serve as first point of contact for our handling dealerships issues and follows up on those that have been escalated Bring best practice knowledge of the product into the client organization to support the company's value proposition to its dealerships and to teammates on the regional team Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations Responsible for the retention of 20+ accounts.

Who you are:

Bachelors' degree in Business, Management, Marketing or a related field 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment Significant experience working with CRM tools and are at ease with technology Think quickly on your feet and handle ambiguity Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work Know how to establish rapport and develop meaningful relationships with your clients Negotiate effectively, finding the win-win solution to problems Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way Ability to perform as part of a larger team and work independently to schedule and prioritize your work Regularly assess your own performance and adapt your work to achieve better results Must believe in what you do and feel a vested interest the company's success This role requires 80%-100% travel within the region and nationally as needed The anticipated base salary for this position will be $100K -$105K. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional Mobility Global benefits. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.