Dealer Relations Manager

Automotivemastermind Inc; Illinois; Hybrid; USD 75,000 - 110,000; Full time

Job summary

automotiveMastermind is seeking a Dealer Relations Manager in the Chicago market to build strong relationships with dealership partners and drive adoption of Market EyeQ. The role requires traveling within the region and beyond as needed, with a focus on understanding dealer goals, constraints, and competitive landscape.

You will manage launches, deliver training, and serve as the primary contact for escalated issues while collaborating with cross-functional teams to maximize value for dealers

Qualifications

• Bachelor's degree in Business, Management, Marketing or related field.
• 3-5 years in sales, marketing or customer service in luxury automotive retail.
• Significant experience with CRM tools; comfortable with technology.

Responsibilities

• Manage day-to-day dealer relationships and drive product adoption in dealerships.
• Execute launch planning, manage implementation and deliver ongoing training for dealers.
• Serve as first point of contact for dealership issues and follow up on escalations.
• Bring best-practice product knowledge to client organizations and peers.
• Ensure product changes and new features are communicated and rolled out to accounts.
• Operate across a defined geographic area as part of a broader dealer-relations team.
• Aim to retain 20+ accounts.

Skills

Communication skills

Relationship building

Negotiation

Team collaboration

Travel readiness

Education

Bachelor's degree in Business/Management/Marketing

Tools

CRM tools

Job description

At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.

What we do:

automotiveMastermind puts dealers in the driver’s seat with Market EyeQ. Market EyeQ is an automated sales and marketing platform that empowers dealers to close more deals by predicting future buyers and consistently marketing to them. Generate success in your loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services.

What you will do:

As a Dealer Relations Manager, you must possess superior communication skills that enable you to build high-level relationships throughout the entire dealership. You consistently demonstrate a clear comprehensive understanding of our dealer partners goals, pain points, markets, and their competitors, as well as automotive business trends. You are highly organized, task and detail-oriented, articulate, flexible, self-motivated, and capable of working well under pressure. You are driven to provide the highest level of unwavering customer service through coaching, training, and consultation. Your professional experience has instilled a sense of urgency without compromising the strategic approach to achieve success for our dealer partners.

Ideal candidate:

We are seeking candidates local to the Chicago Market. You have practical experience, a comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day. You can travel as needed within and out of your defined territory. You continually strive to meet or exceed expectations in all aspects of your role, from servicing our partners to proactively contributing and collaborating with the team and dealerships. Possess an in depth understanding of our software platform functionality, related services and an overview of the technical functionality. Leverage this knowledge to strategically implement processes and work with executive management, floor management and other various departments within the dealership on appropriate usage.

Responsibilities:

• Responsible for day-to-day dealer relationship management and champion the adoption and ongoing use of the company product in the dealerships.
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in their area through regular monthly performance visits as well as the same to the regional team.
• Serve as first point of contact for our handling dealerships issues and follow up on those that have been escalated.
• Bring best practice knowledge of the product into the client organization to support the company’s value proposition to its dealerships and to teammates on the regional team.
• Ensure that product changes, new features and releases are communicated and implemented in a timely manner to their accounts.
• This position will cover a geographical area and work as part of a larger team reporting to a Director of Dealer Relations.
• Responsible for the retention of 20+ accounts.

Who you are:

• Bachelors’ degree in Business, Management, Marketing or a related field.
• 3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment.
• Significant experience working with CRM tools and are at ease with technology.
• Think quickly on your feet and handle ambiguity.
• Communicate well both orally and in writing and demonstrate business and financial acumen in your daily work.
• Know how to establish rapport and develop meaningful relationships with your clients.
• Negotiate effectively, finding the win-win solution to problems.
• Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way.
• Ability to perform as part of a larger team and work independently to schedule and prioritize your work.
• Regularly assess your own performance and adapt your work to achieve better results.
• Must believe in what you do and feel a vested interest in the company’s success.
• This role requires 80%-100% travel within the region and nationally as needed.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is the policy of Mobility to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Mobility will provide reasonable accommodations for qualified individuals with disabilities.

Mobility delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.