Dealer Registration Coordinator - Remote

BLC BACKLOTCARS Inc; Carmel (IN); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Employer HSA contributions and FSA (US

Immediately vested 401K with company 1

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US

Employer-paid disability and life/AD&D

Employee Assistance Program

Volunteer Day

Tuition Reimbursement

Career growth opportunities

Job summary

OPENLANE is seeking a Dealer Registration Coordinator to coordinate with sales professionals and external dealerships, gather and audit customer data, and ensure compliance with company policies and state/federal laws. You will input data into CRM, review documents, and maintain accurate records while supporting customers with professionalism.

The role emphasizes attention to detail, strong communication, and the ability to work remotely with flexible hours aligning to EST 9am-6pm or PST

Qualifications

• High School Diploma or equivalent required.
• Comfortable using Google Suite.
• Highly organized and detail-oriented.
• Clear, professional communication both verbal and written.
• Resourceful, with an ability to prioritize and drive projects forward.
• Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Responsibilities

• Ensure a smooth transition for customers from point of sale through to full activation.
• Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines.
• Review documents provided by customers to ensure they meet company policies and procedures.
• Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.
• Perform audits and maintain accurate customer data.
• Provide support for customer account issues, ensuring proper follow through and resolution.
• Handle all contact with customers in a professional, prompt, efficient and courteous manner.
• Work effectively and harmoniously in a team environment.

Skills

Clear communication

Highly organized

Detail-oriented

Resourceful

Critical thinking

Time management

Customer service (nice to have)

Education

High School Diploma or equivalent

Tools

Google Suite

Job description

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement
• This is a remote position. Operating hours are 9am - 6pm EST or 11-8 PST.

We’re Looking For:

A Dealer Registration Coordinator who will be responsible for coordinating with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer’s data in our information systems. Must know, practice, and ensure that company policies and procedures and state or federal laws are always followed.

You Will:

• Ensure a smooth transition for customers from point of sale through to full activation.
• Obtain customer information and input into the operating system and CRM completely and accurately and according to company guidelines.
• Review documents provided by customers to ensure they meet company policies and procedures.
• Maintain accurate record of accounts in process and perform required follow-up on missing documentation or data.
• Perform audits and maintain accurate customer data.
• Provide support for customer account issues, ensuring proper follow through and resolution.
• Handle all contact with customers in a professional, prompt, efficient and courteous manner.
• Work effectively and harmoniously in a team environment.

Must Have’s:

• High School Diploma or equivalent is required.
• Comfortable using Google Suite offerings.
• Highly organized and detail-oriented.
• Clear, professional communication both verbal and written.
• Resourceful, with an ability to prioritize and drive projects forward.
• Can apply critical thinking and deductive skills to identify errors and troubleshoot configuration issues.

Nice to Have’s:

• Minimum of one (1) year of experience in customer service is preferred.

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world’s largest OEMs, dealers, fleet operators, rental companies and financial institutions. We’re a technology company delivering next generation tools to accelerate and simplify remarketing. We’re an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we’re an auction company powering the world’s most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

California Residents:

Click here to learn more about the personal information we collect in the application process. Also, click here for how we adhere to the California Fair Chance Act.

Canadian Residents:

Click here to learn more about how we adhere to the provincial Human Rights Codes and any accessibility and/or disability legislation

OPENLANE is an equal opportunity employer and a drug-free workplace.