Dealer - Other & Floor Person (Harrah's Metropolis, IL)

Caesars Entertainment; Massac City (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k)

Paid Time Off

Education Assistance

Team Member Discounts

Job summary

Caesars Entertainment is seeking a Dealer - Other and Floor Person to join our Tables department in Illinois. The role blends professional card dealing with floor supervision and customer focus to maintain game integrity and exceptional service.

The position requires 21+ age, prior dealer experience in 2+ games, and a professional appearance. Responsibilities include handling bets, coaching staff, enforcing policies, and ensuring smooth table operations.

Qualifications

• Must be High School graduate or GED equivalent.
• Minimum of 1 year experience as a Dealer in 2+ primary games (BJ, Craps, Roulette).
• Must have neat and professional appearance and upbeat personality; team oriented.
• Must be 21 years of age.
• Must possess good organizational and customer relation skills.
• Proficient with iOS devices.
• Proficient in English verbal & written.
• Supervisory experience and/or a bachelor’s degree in business or related field are preferred.
• Total compliance with all Internal Controls and Company Policies.

Responsibilities

• Deal assigned games professionally and courteously; take and pay bets.
• Oversee floor operations; coach dealers and ensure accuracy and customer relations.
• Enforce casino rules and policies; manage shift duties and assets.
• Maintain exceptional customer service and assist patrons in emergencies as needed.
• Direct pit personnel; handle disputes and ensure proper table inventories.

Skills

Customer service

Teamwork

English (verbal/written)

iOS proficiency

Organizational skills

Communication

Education

High school diploma or GED

Bachelor's degree in business or related field (preferred)

Job description

Job Title: Dealer - Other and Floor Person

Position Code: 000807

Department: Tables

Reports To: Floor Person

Pay Type: Varies

Minimum Age: 21 yrs

Benefits

• Varies
• 21 yrs
• Medical, Dental, Vision, Life & Disability Insurance
• , 401(k), Paid Time Off, Education Assistance, Team Member Discounts

Job Summary

As dealer - takes and pays losing and winning bets; deals assigned game in a professional manner, while extending the utmost in courtesy and game protection

As floor person - implements procedures, trains and monitors performance of dealers to ensure accuracy and customer relations; enforces company policies and procedures through coaching and/or discipline; oversees working function of Tables Department and its monetary assets

How You Will Create The Extraordinary-

Includes but is not limited to the following:

• Converse with players; the length and content would be determined by good judgment and common sense.
• Utilize the highest degree of technical skill in dealing games, providing prompt, accurate andcourteous service to playing customer, in accordance with the accepted operating rules, policies and procedures.
• Maintain a proper pace of the game (fast, even tempo, giving players enough time to make bets, but not allowing the players to set the pace).
• Process all cash and otherwise maintain proper handling and custody of cash and gaming check entrusted to him.
• Take losing bets and pay winning bets according to established rules and procedures.
• Notify floor person of any irregularities in customer play and transactions during shift.
• Performs other related duties as requested.
• Must assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.
• Must assist patrons in answering questions and direct them to areas of safety during emergencies as instructed by management, security or senior crew members.
• Safeguard company assets located in the area
• General management of assigned area on shift
• Handling tables employees' grievances and/or discipline
• Enforces rules & regulations of casino for pit games
• Utilize road map to effectively plan work functions of tables department & its employees
• Attend to customer disputes arising in the casino on his/her shift
• Make recommendations for transfers/promotions through the e-transfer system
• Oversee games in progress, customers & employees in assigned area
• Maintain proper table inventories through fills & credits
• Issues playing cards & dice and reviews for irregularities
• Directs assignments of pit personnel, trains & counsels pit personnel
• Performs other related duties as requested

What You Will Need-

• Must be High School graduate or GED equivalent. Minimum of 1 year experience as a Dealer in 2 or more primary games (BJ, Craps, Roulette).
• Must have a neat and professional appearance and upbeat and enthusiastic personality, be team oriented and enjoy working with & assisting people.
• Must be 21 years of age.
• Must possess good organizational and customer relation skills.
• Proficient with iOS devices
• Proficient in English verbal & written
• Supervisory experience and/or a bachelor's degree in business or related field are also preferred
• Total compliance with all Internal Controls and Company Policies as required

Additional Requirements-

PHYSICAL - Must be able to:

• Stand for prolonged periods of time.
• Work in the casino floor pit area with limited access space of approximately two & one-half feet by twenty feet.
• Tolerate varying conditions of noise level, temperature, illumination and air quality.
• Reach and bend from a standing position of approximately forty-eight (48) inches across the table, left, center and right.
• Have eye/hand coordination and manual dexterity necessary to handle cards, chips and currency.
• Must be able to handle currency and coin.
• Must be able to see in normal vision range.
• Must be able to see and differentiate colors.Cannot be colorblind.
• Must be able to hear, can be augmented with hearing aid.
• Climb stairs repeatedly.

MENTAL - Must be able to:

• Ability to read, write & speak verbally.
• Have the ability to distinguish letters, numbers, symbols.
• Must have basic & intermediate math skills to distinguish winning/losing combinations and complete customer transactions.
• Establish and maintain a relationship with customers for repeat business.
• Use of calculator and telephone.
• Must have ability to maintain an effective working relationships with and communicate directly and by transcription with guests, general public, management and staff.
• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.
• Must be able to work under stressful conditions.

Gaming

Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

FLSA STATUS:

LEGAL EMPLOYER: MIL

BONUS PLAN: NO

LICENSE(S): Illinois Gaming Level 2