Dealer Onboarding & Training Coordinator

Kawasaki; California (MO); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) match

Life and Disability benefits

Paid time off (PTO) and holidays

Employee discounts

Onsite fitness center

Job summary

Kawasaki is seeking a proactive Dealer Onboarding & Sales Support Coordinator in Foothill Ranch, CA to lead end-to-end onboarding of dealer partners and support the onboarding lifecycle. You will coordinate scheduling, training logistics, and documentation to ensure a seamless funding readiness process.

The role reports to the Sr. Manager, Sales Strategy and Analysis and involves cross-functional work with Sales, Credit, and Funding.

Qualifications

• Bachelor's degree in Business, Finance, Marketing, or a related field.
• 1–2 years of dealer onboarding, project management, or coordination experience (powersports or auto finance a plus).
• Strong communication and organizational skills with the ability to manage multiple tasks and deadlines.
• High attention to detail and familiarity with compliance and documentation standards.
• Experience coordinating schedules, calendars, events, or training logistics.
• Proficient in Microsoft Office; comfort with scheduling and coordination tools a plus.
• Ability to work both independently and collaboratively across departments.
• Customer-focused mindset with a proactive, solutions-oriented approach.

Responsibilities

• Manage the full dealer onboarding process, including application intake, documentation review, compliance checks, system setup, and onboarding status tracking.
• Own training scheduling and administration: coordinate session calendars, manage enrollment and attendance tracking, handle logistics, and distribute training communications.
• Produce training operational reporting, including attendance, completion rates, and scheduling status for Sales leadership and the Training & Development Specialist.
• Support training marketing and promotion by preparing and distributing session announcements and dealer-facing scheduling materials.
• Process and track dealer ACH updates, ensuring proper compliance protocols are followed and all necessary platforms are updated to reflect new information.
• Manage contract unwind processing, including dealer communications, status tracking, reporting, and coordination with internal teams.
• Assist in strategic planning of FPSM and executive dealer visits, including building itineraries, managing calendars, pulling reports, building physical dealer visit packages, and communicating with field sales reps.
• Coordinate travel arrangements and expense administration for field sales and training activity.
• Serve as the main point of contact for onboarding inquiries and guide Sales and dealers through each step of the process.
• Coordinate with Sales to distribute dealer-facing onboarding materials and ensure readiness for funding.
• Troubleshoot and resolve onboarding issues from dealers or internal teams to ensure timelines are met.
• Maintain an organized digital filing system for all onboarding documentation and dealer records.
• Work cross-functionally with Sales, Credit, and Funding to provide visibility on onboarding progress and readiness.
• Provide feedback and recommendations to improve onboarding and training workflows.
• Support the Credit team by preparing and tracking basic compliance documentation as needed.
• Act as a resource for internal teams by maintaining onboarding best practices and ensuring transparency across departments.

Skills

Onboarding coordination

Project coordination

Communication skills

Time management

Microsoft Office

Education

Bachelor's degree in Business, Finance, Marketing, or a related field

Tools

Excel

Outlook

Word

Job description

Kawasaki is seeking a proactive Dealer Onboarding & Sales Support Coordinator in Foothill Ranch, CA to lead end-to-end onboarding of dealer partners and support the onboarding lifecycle. You will coordinate scheduling, training logistics, and documentation to ensure a seamless funding readiness process.

The role reports to the Sr. Manager, Sales Strategy and Analysis and involves cross-functional work with Sales, Credit, and Funding.