Dealer Communications Coordinator

City of Lincoln; Medina (OH); On-site; USD 42,000 - 45,000; Full time

Job summary

RICO corporation’s Dealer Communications Coordinator role is based on Medina, OH, and focuses on creating effective dealer communications, managing campaigns, and supporting sales initiatives. It emphasizes collaboration with vendors and internal teams to execute projects with precision and timely documentation.

The position requires high school completion and at least two years of customer-facing experience.

Qualifications

• High School Degree or equivalent.
• Minimum 2 years professional experience required working with customers in a business environment.
• Excellent interpersonal skills and the ability to identify solutions and take appropriate action to resolve moderately complex issues.
• Excellent organizational skills, with the ability to work well under pressure and perform numerous tasks simultaneously is needed.
• Outstanding communication and writing skills are essential.
• Motivated and energetic self-starter with a positive, inclusive, and creative outlook and the ability to work independently as well as in a team environment is vital.
• Proven ability to manage internal and external client expectations is mandatory.
• Proficiency in utilizing Microsoft Office applications at an advanced skill level required including Outlook, Word, Excel and PowerPoint.

Responsibilities

• Work directly with internal and external teams in the development of effective dealer communication tools that successfully elevate our unique value propositions and drive sales growth to achieve defined targets.
• Perform activities to support development of the sales pipeline to drive sales growth.
• Execute and analyze competitive, product, and market research to support sales and company initiatives.
• Collect, analyze, and report marketing data and campaign effectiveness to help shape future marketing strategies and tactics.
• Support sales and service efforts to expand customer reach and sales growth through execution of email, digital marketing, social media and promotional campaigns.
• Ensure all written communications are proofread and edited for grammar, punctuation and style, and are consistent with the RICO corporation, product, and service brands.
• Work directly with internal teams in the development of effective training and presentation materials to increase our customer services.
• Perform related tasks and transactions to process orders, including working with internal departments and customers, to ensure supporting documentation is accurate and complete.
• Maintain related processes and procedures, including required documentation, to ensure RICO process library is up to date, and processes are being completed as defined.
• Execute general marketing and administrative tasks to meet departmental objectives and requirements
• Maintaining documentation related to order management and customer communications to ensure accuracy.
• Maintain promotional and collateral materials inventory for the support of sales and service teams.

Skills

Customer service

Interpersonal skills

Communication

Writing skills

Microsoft Office

Project management

Order management

Teamwork

Education

High school diploma

Tools

Microsoft Office

Job description

• Location 691 WEST LIBERTY STREET,Medina, OH, 44256,United States
• Base Pay $20.00 - $21.60 / Hour
• Employee Type Non-Exempt FT
• Required Degree High school
• Manage Others No

Contact information

• Name Elvin Rose
• Phone [phone]

The Dealer Communications Coordinator is a highly creative and strategic position supporting sales and revenue generating activities. Clear communication skills are required for working with outside vendors and colleagues to execute objectives. The Dealer Communications Coordinator is accountable for managing communications, documentation and processes, and multiple projects in a fast-paced environment with critical skills in order management, customer service, and project management.

Requirements

• High School Degree or equivalent
• Minimum 2 years professional experience required working with customers in a business environment.
• Excellent interpersonal skills and the ability to identify solutions and take appropriate action to resolve moderately complex issues.
• Excellent organizational skills, with the ability to work well under pressure and perform numerous tasks simultaneously is needed.
• Outstanding communication and writing skills are essential.
• Motivated and energetic self-starter with a positive, inclusive, and creative outlook and the ability to work independently as well as in a team environment is vital.
• Proven ability to manage internal and external client expectations is mandatory.
• Proficiency in utilizing Microsoft Office applications at an advanced skill level required including Outlook, Word, Excel and PowerPoint.

Summary

• Work directly with internal and external teams in the development of effective dealer communication tools that successfully elevate our unique value propositions and drive sales growth to achieve defined targets.
• Perform activities to support development of the sales pipeline to drive sales growth.
• Execute and analyze competitive, product, and market research to support sales and company initiatives.
• Collect, analyze, and report marketing data and campaign effectiveness to help shape future marketing strategies and tactics.
• Support sales and service efforts to expand customer reach and sales growth through execution of email, digital marketing, social media and promotional campaigns.
• Ensure all written communications are proofread and edited for grammar, punctuation and style, and are consistent with the RICO corporation, product, and service brands.
• Work directly with internal teams in the development of effective training and presentation materials to increase our customer services.
• Perform related tasks and transactions to process orders, including working with internal departments and customers, to ensure supporting documentation is accurate and complete.
• Maintain related processes and procedures, including required documentation, to ensure RICO process library is up to date, and processes are being completed as defined.
• Execute general marketing and administrative tasks to meet departmental objectives and requirements
• Maintaining documentation related to order management and customer communications to ensure accuracy.
• Maintain promotional and collateral materials inventory for the support of sales and service teams.

This position is located on the RICO campus. Travel maybe required

This role does not have supervisory responsibilities.