Deal Commercial Strategy & Operations Lead

The Wrap; United States; Hybrid; USD 48,000 - 162,000; Full time

Benefits offered by this job

Work from anywhere

Flexible PTO

Async work hours

16 weeks parental leave

Mental health support

Stock options

Learning budget

Home office budget

In-person social events budget

Job summary

Remote is seeking a Senior Manager, Deal Commercial Strategy & Operations to lead the Deal Desk in a fully remote, async environment. You will shape pricing, approvals, and policy while partnering with Legal, Finance, and GTM teams worldwide.

You will drive process improvements, manage escalations, and mentor Associates, with a focus on data-driven decisions and scalable workflows across EMER and AMER regions.

Qualifications

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function.
• Lead or supervisor experience is a plus.
• Strong understanding of Quote-to-Cash, revenue recognition, and order management.

Responsibilities

• Act as the team’s operational leader and the Senior Manager’s closest extension—go‑to for escalations and mentor for Associates and Specialists.
• Represent the Senior Manager in cross‑functional forums with Sales VPs and Sales Leadership—aligning on Deal Desk priorities.
• Serve as a senior point of contact for complex deals, non‑standard pricing, and contract exceptions.
• Oversee deal approvals and pricing compliance; handle escalations and exceptions requiring senior judgment.
• Ensure SLA standards; unblock time‑sensitive cases as needed.
• Develop deal playbooks and sales enablement resources for the Sales team.

Skills

Deal Desk

Sales Operations

Revenue Operations

Salesforce

CPQ

Pricing

Stakeholder management

Communication

Tools

Salesforce (SFDC)

CPQ systems

Job description

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world.

What this job can offer you

• A senior IC role with real strategic influence — you'll work directly with the Senior Manager to shape how the Deal Desk operates and evolves
• The opportunity to lead cross-functional initiatives and drive meaningful process improvements across the Sales organization
• A clear path towards people management as the team matures
• A truly async, flexible work environment where ownership and proactivity are valued over process for its own sake

What you bring

• 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a related function in an Enterprise SaaS/B2B company required; previous Lead or Supervisor experience is a plus
• A proven deal desk operator with a track record of handling complex, high-stakes situations across deal structure, pricing, and contract exceptions
• Strong understanding of Quote-to-Cash processes, revenue recognition principles, and order management
• Deep hands‑on knowledge of Salesforce (SFDC) and CPQ systems, including troubleshooting and workflow optimization
• Natural relationship builder with the ability to engage, influence, and collaborate effectively with senior stakeholders across Go-to-Market, Legal, and Finance
• Data-driven and analytically sharp — you turn deal trends and operational signals into clear recommendations, not just observations
• Excellent communicator with outstanding written and spoken English
• Calm under pressure with strong prioritization instincts, able to keep the team unblocked during high-volume periods without dropping quality
• Self‑starter who thrives in a fast‑paced, fully remote, and globally distributed environment
• Demonstrates strong automation and AI capabilities
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities

• Act as the team's operational leader and the Senior Manager's closest extension — the go‑to for escalations, the standard‑setter for quality, and the primary mentor for Associates and Specialists
• Represent the Senior Manager in cross‑functional forums with Sales VPs and Sales Leadership — aligning on Deal Desk priorities and surfacing team needs and blockers
• Serve as a senior point of contact and escalation for complex deals, non‑standard pricing requests, and contract exceptions
• Oversee deal approval processes and pricing compliance, stepping in on escalations and exceptions that require senior judgment
• Ensure the team maintains SLA standards, stepping in to unblock or resolve complex or time‑sensitive cases as needed
• Act as the eyes and ears of the Sales team — proactively identifying deal friction, recurring blockers, and emerging risks before they escalated
• Own the working relationship with Legal and Finance on behalf of the Senior Manager — aligning on policy, setting expectations, and ensuring the team has the guidance needed to handle non‑standard situations independently
• Develop and maintain deal playbooks and sales enablement resources, ensuring the Sales team has the guidance they need before they need to ask
• Build and scale automated workflows that reduce manual effort and allow the team to focus on higher‑value work
• Track Deal Desk performance metrics and deal trends, translating data into actionable recommendations and feeding directly into the Senior Manager's planning and prioritisation
• Act as the Senior Manager's operational extension — driving the Deal Desk improvement roadmap across processes, tooling, automation, and policy, and leading initiatives through to execution
• Support month‑end and quarter‑end close operations to ensure smooth and accurate deal execution

Practicals

• You'll report to: Senior Manager, Deal Commercial Strategy & Operations
• Team: Revenue Operations — Sales Operations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from EMEA and AMER as we encourage our teams to diversify
• Start date: As soon as possible

Application process

Roughly 6 hours across 3 weeks

1. Interview with recruiter - 30 min
2. Interview with Senior Manager, Deal Commercial Strategy and Operations - 45 min
3. Interview with a cross‑functional partner - 30 min
4. (async) Deal Desk case study
5. Case study presentation to Director, Pricing & GTM Finance and Senior Manager, Deal Commercial Strategy and Operations - 45 min
6. Bar raiser interview - 30 min
7. Prior employment verification check

Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• work from anywhere
• flexible paid time off
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in‑person social events or co‑working spaces

The annual salary range for this full‑time position is $48,000 — $162,000 USD

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want,

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap‑labor practices and therefore we ensure to pay above in‑location rates. We hope to inspire other companies to support global talent‑hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job‑related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.