DDS Case Processing Supervisor

Health & Human Services; North Carolina; On-site; USD 61,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid leave (vacation/sick)

Parental leave

Job summary

The Department of Health and Human Services in Raleigh, NC seeks a Disability Determination Manager II to lead a processing unit, direct staff training, and oversee interviews and performance reviews. You will supervise Disability Determination Specialists and Medical/PSY Consultants, ensuring quality adjudication of Social Security disability claims.

The role requires demonstrated supervisory experience, knowledge of SSA policies, and strong organizational skills to move efficiently between

Qualifications

• Knowledge of SSA disability policies and procedures.
• Experience mentoring and training staff in a government setting.
• Demonstrated supervisory experience in a disability program.
• Documented experience as a Disability Analyst in a State DDS or SSA component.
• Ability to move between tasks with strong organizational skills.

Responsibilities

• Oversee daily operations of a processing unit and staff training.
• Interview for agency and unit positions and conduct evaluations.
• Direct performance reviews and supervise DDS personnel.
• Guide adjudication of Social Security and disability cases.
• Ensure accuracy and efficiency in claims processing.

Skills

SSA disability policies

Mentoring and training

Supervisory experience

Disability Analyst

Organizational skills

Education

Bachelor’s degree + five years experience

Equivalent education/experience

Job description

Position Overview

Agency: Department of Health and Human Services. Division: Disability Determination Services. Job Classification Title: Disability Determination Manager II (NS). Position Number: 60055429. Grade: NC17.

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Location

This position is located at the Division of Disability Determination Services (DDS) at the Department of Health and Human Services in Raleigh, N.C.

Description of Work

This position is responsible for the daily operations of a processing unit and directing the training of unit staff, interviewing for agency and unit employees, and staff performance reviews. The supervisor must possess superior skills in the development and adjudication of Social Security and must be very familiar with the case adjudication requirements and apply knowledge and skills base in the daily oversight and monitoring of the work of Disability Determination Specialist Is, IIs and IIIs, Medical and Psychological Consultants, Case Consultants and Office Assistants. The Supervisor II must be able to direct others in the adjudication of claims.

Key Requirements and Responsibilities

• Demonstrated knowledge of SSA disability policies
• Demonstrated experience mentoring and training.
• Demonstrated supervisory experience.
• Documented experience as a Disability Analyst at a State DDS office or related SSA component.
• Demonstrated proficiency in moving quickly between tasks, exhibiting strong organizational skills and recognizing complex issues.

Salary

Salary Range: $60,881 - $106,544

Posting Information

Internal Posting - This Is An Internal Posting Open Only For Current North Carolina Department Of Health And Human Services Employees, And Eligible RIF Candidates From North Carolina State Government, or Current Temporary Employees.

Posting closes at 11:59 p.m. the night before the closing date.

All job postings close at 11:59pm the night before the End Date on the posting.

About Disability Determination Services

The Division of Disability Determination Services (DDS) makes medical determinations for Social Security and state Medicaid Disability claims. Social Security Disability claims are initially processed at local SSA field offices, and the case is sent to DDS to evaluate disability. DDS is responsible for obtaining medical evidence and making the initial determination on whether a person, or a claimant, is disabled or blind under the law. DDS also processes Medicaid disability claims for the state of North Carolina. Medicaid disability claims can be filed by contacting a county Department of Social Services office. Once a Medicaid disability application is received, DDS will develop medical evidence and make a determination on disability using the same protocols as outlined for Social Security Disability benefits.[CC1]

Compensation and Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

Eligibility & Background Check

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Veterans and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience

Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and five years of progressive experience as a Disability Determination Specialist, at least one of which was in a supervisory capacity. OR An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.