DCX Platform Leader: AI-Driven Customer Journeys

Solstice Advanced Materials; Morris Plains (NJ); On-site; USD 201,063 - 251,622; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) match

Paid time off and holidays

Job summary

Solstice Advanced Materials is looking for a Digital Customer Experience (DCX) Platform Leader in Morris Plains, New Jersey. This role focuses on transforming customer engagement across digital channels, ensuring a seamless and effective experience with our advanced materials portfolio.

The ideal candidate will have over 10 years of expertise in digital strategies, CRM systems, and leading cross-functional teams. This position offers a competitive salary range of $201,063 to $251,622 along with comprehensive benefits.

Qualifications

• 10+ years of experience in digital customer experience, commercial transformation, or product management.
• Fully understand technical product management and order‑to‑cash processes.
• Proven success leading customer-focused digital platforms in B2B environments.

Responsibilities

• Lead Solstice’s digital customer experience strategy aligned to commercial growth.
• Develop a multi-year digital roadmap to enhance customer engagement.
• Redesign customer journeys to simplify experiences and reduce friction.

Skills

Digital customer experience

Commercial transformation

Product management

CRM and ERP systems

Cross-functional leadership

Education

Bachelor’s degree

Advanced degree

Tools

Data analytics tools

AI applications

Job description

Solstice Advanced Materials is looking for a Digital Customer Experience (DCX) Platform Leader in Morris Plains, New Jersey. This role focuses on transforming customer engagement across digital channels, ensuring a seamless and effective experience with our advanced materials portfolio.

The ideal candidate will have over 10 years of expertise in digital strategies, CRM systems, and leading cross-functional teams. This position offers a competitive salary range of $201,063 to $251,622 along with comprehensive benefits.