DCS Program Lead - Phoenix - Behavioral Health (8664)

Terros Health; Phoenix (AZ); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Wellness program

4 Weeks PTO in first year

Tuition discounts with universities

Job summary

Terros Health is seeking a DCS Team Lead in Central Phoenix to coordinate Rapid Response and Crisis Stabilization services for children in DCS custody. You will monitor clinical plans, supervise staff, and assure timely, high‑quality service delivery in diverse settings.

The role emphasizes collaboration with Clinical Manager, outreach to referral sources, training, and quality management to improve outcomes and stability for families in care.

Qualifications

• High School Diploma or GED (or higher) required.
• Associate’s degree or bachelor’s degree in related fields considered.
• Experience in behavioral health settings strongly preferred.
• Knowledge of community resources and systems of care is a plus.

Responsibilities

• Overseas and coordinates all Integrated Rapid Response (IRR) and Stabilization referrals, collaborating with the Clinical Manager of DCS Outpatient Services and DCS Dispatcher to ensure timely assignments to appropriate team members.
• Monitors caseload activity to ensure team members schedule and complete client visits at the required frequency, in accordance with clinical direction.
• Supports the Clinical Manager with outreach and networking activities to educate referral sources and community partners on available services and to promote referral growth.
• Assists with onboarding, training, and ongoing skill development of team members.
• Serves as the primary point of contact for team‑related inquiries and stakeholder concerns; assumes managerial responsibilities during the Clinical Manager’s absence.
• Performs Quality Management activities, including monthly Stabilization quality assurance reviews and customer service feedback collection from referral sources and placements.
• Build and maintain collaborative relationships with key stakeholders, including families, DCS, RBHAs, and community partners, and respond to stakeholder requests in coordination with leadership.
• Conducts IRR assessments and Stabilization appointments during staffing shortages, ensuring compliance with required timelines and clinical standards.
• Engages with foster families and group homes to provide education, support, and recommendations aimed at crisis prevention and placement stability.

Skills

Behavioral health experience

Education

High School Diploma or GED

Associate’s degree in a related field

Bachelor’s degree in a non-behavioral health field with 1 year of behavioral health experience

Bachelor’s degree in a behavioral health-related field

Job description

Job Details

Job Location: Central - Phoenix, AZ 85012

Position Type: Full Time

Education Level: High School Diploma/GED

Travel Percentage: Up to 50%

Job Shift: Any

Job Category: Behavioral Health/Social Work

Schedule: Full Time - 40 hours per week

Bilingual - Language Differential are also Available!

Position Summary

The DCS Team Lead provides coordination, oversight, and quality assurance for Rapid Response and Crisis Stabilization services delivered to children in the custody of the Department of Child Safety (DCS). This role is responsible for monitoring and reviewing service delivery, ensuring clinical accuracy of stabilization treatment plans and crisis documentation, and supporting both clinical and administrative team members to promote efficient, high quality service outcomes.

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 55 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment. Together, we are Inspiring Change for Life!

Preferred

Experience working with diverse populations in behavioral health, including individuals with serious mental illness, co-occurring disorders, and varying levels of care needs. Experience providing community-based or field-based services. Familiarity with Motivational Interviewing or other engagement techniques. Knowledge of local community resources and systems of care.

Duties

• Overseas and coordinates all Integrated Rapid Response (IRR) and Stabilization referrals, collaborating with the Clinical Manager of DCS Outpatient Services and DCS Dispatcher to ensure timely assignments to appropriate team members.
• Monitors caseload activity to ensure team members schedule and complete client visits at the required frequency, in accordance with clinical direction.
• Supports the Clinical Manager with outreach and networking activities to educate referral sources and community partners on available services and to promote referral growth.
• Assists with onboarding, training, and ongoing skill development of team members.
• Serves as the primary point of contact for team‑related inquiries and stakeholder concerns; assumes managerial responsibilities during the Clinical Manager’s absence.
• Performs Quality Management activities, including monthly Stabilization quality assurance reviews and customer service feedback collection from referral sources and placements.
• Build and maintain collaborative relationships with key stakeholders, including families, DCS, RBHAs, and community partners, and respond to stakeholder requests in coordination with leadership.
• Conducts IRR assessments and Stabilization appointments during staffing shortages, ensuring compliance with required timelines and clinical standards.
• Engages with foster families and group homes to provide education, support, and recommendations aimed at crisis prevention and placement stability.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Floating Holiday each calendar year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
  • Gym memberships
  • Car rentals
  • Flights, hotels, movies and more
• Bilingual pay differential

Qualifications

• High School Diploma or GED and a minimum of 1.5 years of behavioral health experience, OR
• Associate’s degree in a related field, OR
• Bachelor’s degree in a non-behavioral health field with 1 year of behavioral health experience, OR
• Bachelor’s degree in a behavioral health-related field

Experience

• A minimum of one year of experience providing direct services to children and families involved in behavioral health, child welfare, crisis response, or related human services settings.
• Must have valid Arizona driver’s license, be 21 years of age with minimum 4 years driving experience and meet requirements of Terros Health’s driving policy.
• Ability to work in both office and community-based settings
• Must have a valid Arizona Fingerprint Clearance card (Level 1) or apply for an Arizona Fingerprint Clearance card within 7 working days of employment.
• Must have the ability to perform first aid, and cardiopulmonary resuscitation as necessary and appropriate.
• Basic computer skills and ability to utilize an electronic health record (EHR)
• Must pass a TB Test, Drug Screen and Background Check.