DCS Program Lead - Phoenix - Behavioral Health

Terros Health; Phoenix (AZ); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid time off

Floating holidays

Wellness program

Tuition discounts

Gym membership

Perks & discounts

Job summary

Terros Health in Phoenix, AZ seeks a DCS Team Lead to coordinate rapid response and crisis stabilization services for children in DCS custody. You will supervise clinical staff, ensure treatment plan accuracy, and promote timely, high-quality service delivery.

This role collaborates with clinical managers, community partners, and families, handling referrals, quality assurance, and staff development. A bilingual differential is available and strong behavioral health experience preferred.

Qualifications

• Supervisory experience in behavioral health.
• Experience coordinating crisis stabilization services.

Responsibilities

• Oversee and coordinate IRR and Stabilization referrals with Clinical Manager and Dispatcher.
• Similarly, monitor caseload activity to ensure timely client visits.
• Support onboarding, training, and ongoing staff development.
• Serve as primary point of contact for team inquiries; assume duties in Clinical Manager’s absence.
• Perform quality management activities, including monthly reviews and stakeholder feedback.
• Build and maintain relationships with families, DCS, RBHAs, and community partners.
• Conduct IRR assessments and Stabilization appointments during staffing shortages.
• Engage with foster families to support crisis prevention and placement stability.

Skills

Team leadership

Coordination

Quality assurance

Clinical supervision

Stakeholder engagement

Motivational Interviewing

Crisis stabilization

Behavioral health

Education

Bachelor’s degree in health services

Tools

EHR software

Referral management system

Job description

Terros Health is pleased to share an exciting and challenging opportunity for a DCS Team Lead. The DCS Team Lead provides coordination, oversight, and quality assurance for Rapid Response and Crisis Stabilization services delivered to children in the custody of the Department of Child Safety (DCS). This role is responsible for monitoring and reviewing service delivery, ensuring clinical accuracy of stabilization treatment plans and crisis documentation, and supporting both clinical and administrative team members to promote efficient, high quality service outcomes.

Terros Health is a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for over 55 years. We help people live their lives in recovery and we save lives every day. Our vision is to provide extraordinary care by empowered people, achieving exceptional outcomes. We are guided by our core values of integrity, compassion and empowerment. Together, we are Inspiring Change for Life! If you are interested in working for one of the State's Leading Integrated Healthcare Organizations that promotes Hope, Health, and Healing, we encourage you to apply!

HOPE ~ HEALTH ~ HEALING Terros Health is now hiring a DCS Team Lead. Schedule: Full Time - 40 hours per week

Bilingual - Language Differential are also Available! Preferred - Experience working with diverse populations in behavioral health, including individuals with serious mental illness, co-occurring disorders, and varying levels of care needs. Experience providing community-based or field-based services. Familiarity with Motivational Interviewing or other engagement techniques. Knowledge of local community resources and systems of care.

Position Summary: The Team Lead serves as a liaison with internal leadership and external stakeholders and assumes supervisory responsibilities in the absence of the Clinical Manager.

Duties May Include

• Overseas and coordinates all Integrated Rapid Response (IRR) and Stabilization referrals, collaborating with the Clinical Manager of DCS Outpatient Services and DCS Dispatcher to ensure timely assignments to appropriate team members.
• Monitors caseload activity to ensure team members schedule and complete client visits at the required frequency, in accordance with clinical direction.
• Supports the Clinical Manager with outreach and networking activities to educate referral sources and community partners on available services and to promote referral growth.
• Assists with onboarding, training, and ongoing skill development of team members.
• Serves as the primary point of contact for team‑related inquiries and stakeholder concerns; assumes managerial responsibilities during the Clinical Manager’s absence.
• Performs Quality Management activities, including monthly Stabilization quality assurance reviews and customer service feedback collection from referral sources and placements.
• Build and maintain collaborative relationships with key stakeholders, including families, DCS, RBHAs, and community partners, and respond to stakeholder requests in coordination with leadership.
• Conducts IRR assessments and Stabilization appointments during staffing shortages, ensuring compliance with required timelines and clinical standards.
• Engages with foster families and group homes to provide education, support, and recommendations aimed at crisis prevention and placement stability.

Benefits & Wellness

• Multiple medical plans - including a no premium plan for employees and their families
• Multiple dental plans - including orthodontia
• Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support
• 4 Weeks of paid time off in the first year
• Floating Holiday each calendar year
• Wellness program
• Pet Insurance
• Group life and disability insurance
• Employee Assistance Program for the Whole Family
• Personal and family mental and physical health access
• Professional growth & development - including scholarships, clinical supervision, and CEUs
• Tuition discounts with GCU and The University of Phoenix
• Working Advantage - Employee perks and discounts
• Gym memberships
• Car rentals
• Flights, hotels, movies and more
• Bilingual pay differential