DCR Business Operations Division Director

Mecklenburg County; North Carolina; On-site; USD 123,000 - 170,000; Full time

Job summary

Mecklenburg County's Department of Community Resources seeks a DCR Business Operations Division Director to drive department-wide impact and oversee operations including strategic planning, fiscal compliance, and performance measurement.

Reporting to the Department Director, you will lead contracts, data management, IT coordination, staff development, and emergency operations support, ensuring efficient services and strong internal controls.

Qualifications

• Minimum of six years of progressively responsible management experience in human services business operations.
• Bachelor's Degree in business administration, public administration, public health, human services or a technical field, or related field.
• Combination of relevant education and relevant experience accepted.

Responsibilities

• Develop, implement and analyze short- and long-term goals and strategies with compliance to laws and regulations.
• Accountable for all financial aspects of the department, including budget, contracting, and financial reporting.
• Support contract negotiation, management and evaluation with Procurement.
• Provide oversight for program implementation and coordination of services.
• Collect data for performance measurement and quality assurance.
• Lead department evaluation to assess outcomes, cost effectiveness and customer satisfaction.
• Provide IT support and coordinate IT needs for the health department.
• Coordinate staff development and training for the department.
• Manage strategic planning and data measurement for compliance and results.
• Contribute to personnel decisions, staffing, budget processes and safety programs.
• Oversee HR recruitment and retention activities as needed.
• Oversee public interactions via website/social media and internal communications.
• Serve as staff at disaster shelters and coordinate shelter operations during emergencies.

Skills

Management leadership

Budget oversight

Contract negotiation

Data analysis

IT coordination

Staff development

Public health knowledge

Education

Bachelor's Degree

Job description

DCR Business Operations Division Director – The Department of Community Resources

Salary Range: $122,958.00 - $170,000.00

This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and MeckWorks programs, as well as Integrated Health and Human Services Mail Services.

Position Summary

This position will report directly to the Department Director and is responsible for driving departmental-wide impact while simultaneously overseeing the Business Operations Division which includes: strategic planning, fiscal compliance, mail services, strategic communication, facilities, data and performance management, quality improvement, accreditation, contracts, and coordination of public information. This position will work collaboratively across program areas and coordinate overall direction for quality improvement across all divisions.

Essential Functions

• Develop, implement and analyze short-term and long-term organizational goals and related strategies and to ensure compliance with Federal, State and local rules and regulations
• Accountable for all financial aspects of the department, liaising with all assistant directors and county structures for budget preparation, contracting, contract management, financial reporting, grant preparation and grant management
• Support contract negotiation, management and evaluation for services that may be provided via a contracted vendor and will be coordinated with the Mecklenburg County Procurement Director in accordance with protocols and procedures
• Provide oversight and direction for implementation of programs/services
• Collect data for performance measurement and quality assurance purposes
• Lead department evaluation process which provides framework for evaluating outcomes, cost effectiveness, process improvement, and customer satisfaction of all purchased and provided services
• Provide IT support and coordinating with existing county services for any unique IT needs of the health department
• Coordinate staff development and training for the overall department
• Manage the strategic planning process under the direction of the Director
• Manage the measurement and monitoring of data for compliance and operational results
• Provide input into decisions and/or recommendations related to personnel, staffing, budget process, safety programs, job classifications, workforce diversification, technology, etc.
• Responsible for effectiveness and efficiency of support services integration within the division
• May be responsible for the oversight and coordination with Human Resources Department for recruitment, retention, employee relations, and benefits activities
• May oversee Department/ Agency public interactions via the website and social media, determine effective internal communication methods, and oversee those campaigns
• Serves as staff at disaster shelters; assisting in coordinating shelter operations during emergency operations

Mecklenburg County Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism. This includes service on the emergency management team on a two-year rotating cycle.

Minimum Qualifications

Experience

Minimum of six years of progressively responsible management experience in human services business operations

Education

Bachelor's Degree in business administration, public administration, public health, human services or a technical field, or related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

May require a valid North Carolina or South Carolina driver's license

May require the ability to obtain and maintain a County Operator Permit

Preferred Qualifications

• Master's degree in Finance, Accounting, Business Administration or Master's degree in Public Administration.
• Knowledge of Health and Human Services programs
• Vendor and contract management experience

Knowledge, Skills, And Abilities

Knowledge of

• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate

Skills

• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Speaking to others to convey information effectively
• Adjusting actions in relation to others' actions

Abilities

• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.