CRC/EMD Business Manager

Mecklenburg County Government; Charlotte, Northern (NC, KY); Hybrid; USD 82,000 - 105,000; Full time

Job summary

Mecklenburg County Government is seeking a CRC/EMD Business Manager in Charlotte, NC. This exempt salary role will oversee a budget for the Department of Community Resources, including Economic Mobility and Community Resource Centers, with a staff of six and responsibilities in accounts payable/receivable, contracts, and audits.

The position requires at least six years of relevant management experience and a Bachelor's degree in business, public administration, or a related field, with internal

Qualifications

• Minimum of six years of progressively responsible management experience related to operations management of a public health or human services agency.
• Bachelor's Degree in business administration, public administration, public health, human services or a technical field.
• Combination of relevant education and relevant experience accepted.

Responsibilities

• Develop strategies to assist the business in meeting its goals with efficiency.
• Approve and allocate resources based on business priorities.
• Evaluate and recommend changes to policies or procedures.
• Manage customer relations, performance measurement, strategic planning, and budget/financial activities.
• Develop and supervise staff.
• Oversee procurement and contracting procedures and processes.
• Lead special projects for the department director.
• Provide Salesforce management and enhancements support.
• Provide ongoing monthly performance reporting for CRC & EMD.

Job description

CRC/EMD Business Manager - The Department of Community Resources

“Follow Your Calling, Find Your Career”

Salary Range: $82,314.94 - $104,949.50

This is an exempt (salary) position. Please note pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject‑matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Mobility, MeckSuccess, HOMES, and Unified Workforce Development programs.

Position Specific Information

This position will manage and monitor the DCR budget that includes, Economic Mobility Division, Community Resource Centers, Unified Workforce Development Responsibilities will also include performance management oversight and strategic planning. Accounts payable, accounts receivable, contracts, and audits for the Department of Community Resources are other areas of responsibility in the daily operations.

The Business Manager will oversee a staff of 6 which will include management analysts, a salesforce administrator and contract coordinator.

Position Summary

Direct and coordinate operations of all administrative and support functions including participating in the formulation of policies and procedures governing fiscal and budgetary operations and controls, personnel administration, and other managerial functions. This position, performing highly responsible administrative work, is responsible for managing daily activities of assigned department or division for business execution and identifies opportunities for improvement or efficiencies.

Location

301 Billingsley Road
Charlotte, NC 28211
This is an on‑site position. The selected candidate will support the Department Monday – Friday.

Essential Functions

• Develop and implement strategies meant to assist the business in meeting its critical goals and objectives in the most efficient manner possible
• Approve and allocate resources based on business priorities
• Evaluate and recommend changes to policies or procedures
• Manage customer relations, performance measurement, strategic planning, and budget/financial activities
• Develop and supervise staff
• Oversee procurement and contracting procedures and processes
• Perform needs assessments and analyzing the effectiveness of service delivery
• Lead special projects as assigned by the department director
• Review, interpret, and make recommendations on policies
• Serve as a liaison, both internally and externally
• Provide support to the management analyst team that is responsible for data reporting and analysis
• Compare data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions that is consistent with available facts, constraints and probable consequences
• Provide Salesforce management and enhancements support
• Provide ongoing monthly performance reporting for Community Resource Center (CRC) & Economic Mobility Division (EMD)
• Support and create initiatives to make data and reporting more efficient
• Some positions may be required to support enrollment and eligibility activities performed in the NC FAST system

Mecklenburg County Community Resources: Respond in cases of urgent and/or emergent events that require public health interventions. Employees may be trained for and assigned duties unrelated to their regular work; work outside normal business hours and workdays and/or in a different work location may be required. Emergency events include, but are not limited to, communicable disease outbreaks, severe weather situations (e.g. snow or ice storms, tornados, hurricanes), natural disasters (e.g. earthquakes), fire, or power outages, and acts of terrorism.This includes service on the emergency management team on a two‑year rotating cycle.

Minimum Qualifications

Experience:

Minimum of six years of progressively responsible management experience directly related to the operations management of public health or human services agency.

Education:

Bachelor's Degree in business administration, public administration, public health, human services or a technical field, or related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

• Master’s degree in Public Administration, Finance, Accounting, Business Administration, or related field.
• Data management knowledge
• Salesforce or CRM technical administration
• Contract knowledge
• Governmental accounting and budgeting knowledge
• Health and Human Services Data Analysis and Reporting knowledge
• Health and Human Services Policies and Statutes knowledge

Knowledge, Skills, and Abilities

Knowledge of:

• Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
• Laws, legal codes, court procedures, precedents, government regulations, and agency rules, and the political climate

Skills:

• Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Speaking to others to convey information effectively
• Adjusting actions in relation to others' actions

Abilities:

• Aligning Performance for Success: Focusing and guiding others in accomplishing work objectives
• Building Strategic Work Relationships: Developing and using collaborative relationships to facilitate the accomplishment of work goals
• Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience
• Leading through Vision and Values: Keeping the organization’s vision and values at the forefront of associate decision making and action
• Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long‑range goal or vision; committing to a course of action to accomplish a long‑range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values

Computer Skills:

• Proficient in various computer applications including Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all‑inclusive list of job‑related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.