DCC Bingo Manager

Dakota Magic Casino; Sisseton (SD); On-site; USD 42,000 - 54,000; Full time

Job summary

Dakota Connection Casino in Sisseton, SD is seeking a Bingo Supervisor to oversee daily bingo operations, ensure game integrity, and manage guest relations. Responsibilities include managing the Bingo Management System, developing promotions, maintaining supplies, and coordinating calendar planning.

The role requires strong customer service, reliability, and the ability to work with various departments to support seamless bingo sessions.

Qualifications

• Courteous and neat in appearance.
• Exhibits a friendly, helpful, and courteous manner when dealing with guests and team members.
• Administers and monitors bingo activities to the policies and procedures of the organization
• Entering information into the Bingo Management System
• Be current with the DNGE Employee Handbook policies & procedures as well as the MICS
• Ensures the integrity of the game
• Ensure an adequate inventory of bingo supplies is on hand
• Develop new programs and promotions
• Prepare a monthly calendar every two months in advance.
• Must have a phone and reliable transportation
• Working closely with guests to handle questions and help resolve complaints
• Required to fill in, in the Bingo department, if needed (see non-essential functions)
• Complies with other reasonably assigned duties received from the General Manager or above.

Responsibilities

• Oversee and administer bingo activities following organizational policies.
• Enter bingo data into the Bingo Management System.
• Develop and promote bingo programs and promotions.
• Prepare calendars two months in advance for upcoming sessions.
• Maintain adequate bingo supply inventory and ensure game integrity.
• Assist guests with questions and resolve complaints.
• Fill in within the Bingo department as needed and support cross-functional needs.

Job description

Dakota Connection Casino
Sisseton, SD 57262, USA

Description

essential functions

• Courteous and neat in appearance.
• Exhibits a friendly, helpful, and courteous manner when dealing with guests and team members.
• Administers and monitors all bingo activities to the policies and procedures of the organization
• Entering information into the Bingo Management System
• Be current with the DNGE Employee Handbook policies & procedures as well as the MICS
• Ensures the integrity of the game
• Ensure an adequate inventory of bingo supplies is on hand
• Develop new programs and promotions
• Prepare a monthly calendar every two months in advance.
• Must have a phone and reliable transportation
• Working closely with guests to handle questions and help resolve complaints
• Required to fill in, in the Bingo department, if needed (see non-essential functions)
• Complies with other reasonably assigned duties received from the General Manager or above.

Non-essential functions

• Handling large sums of money.
• Verifying paper bingo card inventory at the beginning and ending of each session
• Verifying level of admission tickets of all winners
• Ensuring/Verifying correct payouts for bingo winners
• Announce Bingo Ball in a clear concise tone
• Updating the Progressives on the whiteboard, hotline, and website
• Preparing and announcing Bingo House Rules at the beginning of each session
• Setting up equipment as well as Bonanza board and Bonus numbers as it pertains to each session
• Monitor the guests and help with any questions and concerns
• Maintaining a steady flow of the game
• Reconciling paper bingo card inventory and cash at the end of each session
• Transferring cash to casino cage while being escorted by Security Officer at the end of each session
• Receiving Gaming keys for bingo sensitive areas
• Ensuring the correct session and date are in play
• Accounting for accruals
• Assembling Bingo sheets and packs in preparation for session
• Responsible for sales of admission packets and machines

Contacts

• Continuous contact with all Bingo Personnel
  • Keeping staff informed about any and all upcoming events and changes to work schedules
  • Hosting bi-weekly to monthly department meetings
• Frequent contact with the General Manger
  • Prepare and review necessary reports
  • Maintain communication on any issues and events
  • Attending mandatory company meetings
• Frequent contact with Gaming Commission
  • Receiving approval prior to Implementing new programs or any changes
  • Receiving approval prior to disposing of unused or damaged Bingo equipment
• Regular contact with the Accounting department
  • Completing end of month inventory counts
  • Attending monthly financial meetings
  • Submitting invoices and purchase orders to ensure adequate inventory of all bingo supplies is on hand
  • Reviews and submit bills for payment
  • Develop, monitor, and adhere to an annual budget for Bingo Department
  • Ensure that all reconciliation reports are completed in a timely manner
• Regular contact with the Marketing Manager
  • Developing and involvement in promotional activities of Bingo
• Moderate contact with Suppliers
  • When ordering Bingo Paper supplies
  • When ordering Prizes for Bingo Bashes
  • When changing programs, to ensure that it is done correctly
  • For routine maintenance and repairs
• Infrequent contact with Human Resources Department
  • Prepare Staff Requisitions as needed
  • Reviewing potential candidates for hire
  • Taking part in interviews for new hires
  • Submitting Disciplinary action forms
• Infrequent contact with other department team members
  • When unforeseen issues arise dealing with outside of the Bingo department

supervisory responsibilities

• Training
• Coaching and monitoring performance of staff to ensure compliance with the organization policies and procedures
• Preforming 90 day and annual evaluations
• The reward and disciplining of Bingo Staff
• Resolving any internal or external complaints/conflicts
• Maintaining proper staffing levels

Qualifications

Experience

Required

1 year:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.