DC Regional Clinic Leader

Neko Health AB; Washington (District of Columbia); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Neko Health is seeking a Clinic Area Lead for the DC region to bring our operating model, culture, and member-first standards to life across multiple clinics. You will own regional performance end-to-end, from pre-opening readiness to sustained, multi-site operations, acting as the cultural and operational anchor for DC.

Responsibilities include embedding our global processes locally, coaching leaders, ensuring regulatory alignment, customer experience excellence, and driving scalable,

Qualifications

• Proven experience in a senior operational leadership role within a premium, consumer-facing, multi-site environment.

Responsibilities

• Embed Neko Health’s operating model across the DC clinics, focusing on leadership behaviours, culture, and consistent execution.
• Lead local adoption of existing playbooks and standards tailored to local regulations and team dynamics.
• Coach managers and clinical leads to translate standards into practice with clear ownership and accountability.
• Operationalise readiness for new clinic openings with well-trained teams and go-live ownership.
• Establish performance rhythms (metrics, reviews, feedback loops) to improve team effectiveness and member experience.
• Partner with the Country Leader, US and central teams to adapt global models locally and scale with quality.

Skills

Leadership

Operational leadership

Multi-site leadership

KPIs & P&L

Change management

Job description

Neko Health is seeking a Clinic Area Lead for the DC region to bring our operating model, culture, and member-first standards to life across multiple clinics. You will own regional performance end-to-end, from pre-opening readiness to sustained, multi-site operations, acting as the cultural and operational anchor for DC.

Responsibilities include embedding our global processes locally, coaching leaders, ensuring regulatory alignment, customer experience excellence, and driving scalable,