DC IT Technician — Warehouse Systems Specialist

Rural King; Waverly Township (MI); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

401(k) match

Healthcare plans

Virtual doctor visits

Centers of Excellence program

Associate discount 15%

SmartDollar program

Associate Assistance Program

RK Cares program

Chaplaincy services

YMCA membership

Job summary

Rural King is seeking an experienced DC IT Technician to support IT operations in our distribution center. You will install, maintain, troubleshoot, and support IT hardware, software, and network systems critical to distribution processes.

Responsibilities include onsite support for PCs, mobile devices, printers, RF scanners, and warehouse tech; manage inventory, repairs, and system upgrades while ensuring safety and uptime. Remote learning and team collaboration are encouraged.

Qualifications

• 3–5 years IT field support experience and an associate degree or equivalent.
• Experience with WMS systems (HighJump/Körber, Manhattan, Infios).
• Familiar with ticketing systems like ServiceNow or Jira.
• Certifications such as CompTIA A+ and Network+ are preferred.

Responsibilities

• Provide onsite IT support for DC hardware, software, and network systems.
• Maintain and repair switches, access points, and cabling per guidelines.
• Support WMS terminals, handhelds, kiosks, and IP surveillance.
• Monitor tickets and minimize downtime; document resolutions.
• Collaborate on software rollouts, upgrades, and infrastructure changes.
• Manage hardware inventory and RMA processes; lifecycle management.
• Ensure safety and operational standards; participate in DR initiatives.
• Provide after-hours support for emergencies and critical projects.

Skills

IT field support

WMS systems

Ticketing systems

Networking

RF handhelds

Windows OS / AD

Problem solving

Communication

Education

Associate degree in IT/CS or related

Tools

HighJump/Körber

Manhattan

Infios

ServiceNow

Jira

Honeywell/RF devices

Zebra printers/handhelds

Job description

Rural King is seeking an experienced DC IT Technician to support IT operations in our distribution center. You will install, maintain, troubleshoot, and support IT hardware, software, and network systems critical to distribution processes.

Responsibilities include onsite support for PCs, mobile devices, printers, RF scanners, and warehouse tech; manage inventory, repairs, and system upgrades while ensuring safety and uptime. Remote learning and team collaboration are encouraged.