DC IT Operations Manager & Team Lead

Ross Stores, Inc.; Sophia (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Ross Stores, Inc. in Sophia, North Carolina is seeking an IT Manager I to lead a team providing IT support for the Supply Chain Distribution Center. This role is crucial for maintaining system performance and managing technical support for operations.

The ideal candidate will have a strong background in IT management, with hands-on leadership skills. Responsibilities include overseeing system operations, coordinating with business units, and ensuring high customer service standards.

Qualifications

• 5-10 years' experience as an IT Operations Manager overseeing a team of 3-5 employees.
• Demonstrated ability to thrive in an ambiguous and fast-paced IT environment.
• Exemplary customer service skills and communication etiquette.

Responsibilities

• Lead a team of IT professionals to support Ross Supply Chain Distribution Center.
• Manage end-user technical support and system performance.
• Ensure maximum system uptime for Distribution Center operations.

Skills

Leadership development

Problem-solving

Customer service skills

Education

Undergraduate degree in information systems or related field

Tools

Microsoft Certifications

Cisco Certifications

Job description

Ross Stores, Inc. in Sophia, North Carolina is seeking an IT Manager I to lead a team providing IT support for the Supply Chain Distribution Center. This role is crucial for maintaining system performance and managing technical support for operations.

The ideal candidate will have a strong background in IT management, with hands-on leadership skills. Responsibilities include overseeing system operations, coordinating with business units, and ensuring high customer service standards.