Team Leader

Bering-Alaka'ina Holdings, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Disability insurance

Life insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC seeks a Team Leader to oversee daily operations for a government contract in Washington, DC. You will direct mail open, cashier, image capture, data entry, and QA processes while ensuring adherence to procedures and internal controls.

You will lead a team, coordinate workload, and report status while fostering continuous process improvement and customer service excellence under a secret clearance requirement.

Qualifications

• Six (6) years of general office experience.
• Four (4) years of experience utilizing MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Good oral and written communication skills.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively interface with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.

Responsibilities

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Notify the DPSM of any problems or issues with staff adherence to procedures, internal controls violations.
• Monitor workload and propose how to divide work among support staff.
• Monitor contractor performance and ensure work meets standards and procedures.
• Assist with prioritizing workload and training contract personnel.
• Make recommendations to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet goals as directed by the Government.

Skills

Team leadership

Customer service

Oral & written communication

Workflow prioritization

Regulatory analysis

Public interface

Education

Bachelor's Degree

Tools

MS Word

MS PowerPoint

MS Excel

MS SharePoint

MS Outlook

Job description

Bering-Alaka`ina Holdings, LLC has a potential need for) a Team Leader to provide support for our government customer in Washington, DC.

DESCRIPTION OF RESPONSIBILITIES

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations.
• Monitor workload and make recommendations to the Government on how to divide work among support staff.
• Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls.
• Assist with prioritizing workload.
• Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure.
• Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government.
• If the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION

• Bachelor’s Degree is required or 4 years of experience in managing teams.

REQUIRED SKILLS AND EXPERIENCE

• Six (6) years of general office experience.
• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Good oral and written communication skills.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively and politely interface with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.

REQUIRED CITIZENSHIP AND CLEARANCE

• Must be a United States Citizen.
• Must have an active secret clearance.

This posting is a pooling requisition only for a position(s) associated with a proposal for a Government contract. A hiring action will not be made from this requisition, and salary information is not available.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process,

We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kūpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kīkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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