DC Clinic Operations Leader

Neko Health AB; Washington (District of Columbia); On-site; USD 170,000 - 230,000; Full time

Job summary

Neko Health is seeking an experienced Clinic Area Lead for the DC region to bring the company’s operating model to life across a growing portfolio of clinics. You will anchor culture, standards, and patient-first experiences while scaling local execution and teams.

You will own regional performance end-to-end, from pre-opening readiness to sustained multi-site operations, partnering with central teams to ensure disciplined, high-quality implementation across the DC portfolio.

Qualifications

• Senior operational leader with multi-site consumer-facing experience in premium healthcare-adjacent or wellness services.
• Proven ability to implement operating models, standards, and playbooks across locations.
• Strong financial acumen, including ownership of KPIs, budgets, and P&L in a scaling context.

Responsibilities

• Lead and coach Clinic Leads and Lead Physicians across DC clinics.
• Ensure high-quality member experiences and adherence to service standards.
• Drive adoption of global operating models with local adaptation.
• Oversee regulatory compliance, inspections readiness, and audit-ready documentation.
• Own regional KPIs and regional P&L; collaborate with central teams on expansion.

Skills

Leadership

Multi-site operations

Healthcare operations

P&L management

Budgeting

Regulatory compliance

Change management

Stakeholder management

Job description

Neko Health is seeking an experienced Clinic Area Lead for the DC region to bring the company’s operating model to life across a growing portfolio of clinics. You will anchor culture, standards, and patient-first experiences while scaling local execution and teams.

You will own regional performance end-to-end, from pre-opening readiness to sustained multi-site operations, partnering with central teams to ensure disciplined, high-quality implementation across the DC portfolio.