DC-Based Senior Process Transformation Lead

Flatter, Inc; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Flatter, Inc. seeks a Business Process Analyst to support CBP’s Office of Trade in Washington, DC, focusing on process modernization, transformation, and performance measurement.

The role involves leading teams, gathering requirements, and coordinating multi-team efforts within a high-visibility, in-person setting. The position emphasizes documenting current-state processes, developing practical implementation plans, and aligning initiatives with strategic objectives while complying with

Qualifications

• Bachelor’s degree required and progressive professional experience across business processes.
• Experience leading or guiding cross-functional teams on process initiatives.
• Ability to assess and document current-state processes and develop actionable recommendations.
• Experience supporting process modernization, transformation, or reengineering efforts.
• Experience facilitating stakeholder meetings and workshops.
• Familiarity with data analytics and data platforms is preferred.

Responsibilities

• Apply process improvement, modernization, and transformation methods to improve efficiency and effectiveness.
• Lead or participate in teams delivering process initiatives and transformations.
• Lead analyst teams and coordinate multiple workstreams.
• Interact with CBP executives and senior leaders across CBP offices.
• Assess process performance in complex environments with financial, staffing, and operations implications.
• Gather, document, and refine business and technical requirements from stakeholders.
• Document current-state processes and develop recommendations for enhancements.
• Support design and implementation of new processes and improvements.
• Maintain RAID logs across workstreams identifying risks and dependencies.
• Coordinate among project teams for enterprise-wide process integration.
• Facilitate requirements sessions and project status meetings with client leadership.
• Help establish measurable goals, requirements, and performance metrics.
• Ensure improvements align with policies and regulations and support implementation plans.

Skills

Problem Solving/Analysis

Business Process Analysis and Improve

Requirements Gathering and Analysis

Project Management

Facilitation and Stakeholder Engag

Data Analysis and Performance Meas

Strategic and Systems Thinking

Communication Proficiency

Ethical Conduct

Time Management

Attention to Detail

Integrity and Commitment

Education

Bachelor’s degree

Tools

Microsoft SharePoint

Power BI

Power Apps

Job description

Flatter, Inc. seeks a Business Process Analyst to support CBP’s Office of Trade in Washington, DC, focusing on process modernization, transformation, and performance measurement.

The role involves leading teams, gathering requirements, and coordinating multi-team efforts within a high-visibility, in-person setting. The position emphasizes documenting current-state processes, developing practical implementation plans, and aligning initiatives with strategic objectives while complying with