DC - Assistant General Manager

At Home; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

At Home is seeking an Assistant General Manager (AGM) to partner with the DC General Manager to drive safety, operational, and financial goals in a high-volume distribution center. The AGM leads through others to build future leaders, foster accountability, and steer transformation in a fast-paced retail setting.

The role emphasizes safety culture, cross-functional collaboration, and continuous improvement, with responsibility for labor planning, budgeting, and achieving performance targets

Qualifications

• Minimum of 5 years of progressive leadership experience in distribution or supply chain.
• Bachelor's degree preferred; industry certifications (APICS, Six Sigma, Lean) a plus.
• Demonstrated ability to lead through change and drive measurable results.
• Strong background in distribution systems and automation environments.

Responsibilities

• Lead 2 Operations Managers, 8-10 Supervisors, and 175-250 team members.
• Partner with the DC General Manager to meet safety, productivity, service, cost, and quality targets.
• Drive transformation and continuous improvement across shifts and processes.
• Oversee workforce planning, budgeting, and payroll alignment with goals.
• Foster a culture of accountability, communication, and leadership development.

Skills

Leadership experience

Change management

Communication

Analytical skills

Coaching & development

English proficiency

Problem-solving

Strategic planning

Education

Bachelor's degree

APICS / Six Sigma / Lean certifications

Tools

WMS

MHS

YMS

Microsoft Excel

Automation systems

Job description

JOB SUMMARY

The Assistant General Manager (AGM) partners with the Distribution Center (DC) General Manager to deliver on the safety, operational, and financial goals of a high-volume, multi-shift distribution center. This role plays a critical part in leading transformation by fostering a culture of accountability, ownership, and continuous improvement, while ensuring the DC operates safely, efficiently, and with excellence.

The AGM is responsible for leading through others to drive execution, develop future leaders, and embed a culture that thrives on change, innovation, and operational discipline. Success requires strong leadership presence, the ability to inspire teams, and the resilience to guide others through change in a fast-paced retail environment.

ROLE SCOPE

• Safety & Culture Leadership Champion a world-class safety culture by ensuring compliance, accountability, and engagement at all levels. Promote a workplace where safety, inclusion, and respect are foundational to performance.


• Operational Accountability Partner with the General Manager to oversee DC performance against key metrics (safety, productivity, service, cost, and quality). Take ownership of results, ensuring operational objectives are consistently achieved or exceeded.


• Team Leadership & Development Lead and inspire 2 Operation Managers, 8-10 Supervisors, and 175-250 team members, modeling accountability, engagement, and open communication. Build leadership capability through coaching, performance management, and succession planning.


• Change & Continuous Improvement Drive transformation by leading process improvements, embracing innovation, and executing change management strategies that improve efficiency, accuracy, and adaptability.


• Workforce Planning & Financial Stewardship Determine labor needs, create flexible work schedules, and manage payroll and expenses in alignment with operational goals. Partner with leadership on budgeting, cost control, and resource allocation.


• Cross-Functional Partnership Collaborate closely with operations, supply chain, and corporate partners to deliver seamless, customer-focused execution. Communicate the company's vision and goals clearly, ensuring alignment and buy-in across shifts


• Data-Driven Decision Making Interpret key distribution metrics, identify performance gaps, and implement data-backed solutions that raise the bar on efficiency, accuracy, and overall performance.


• Automation & Advanced Material Handling Leadership Lead the safe and efficient operation of a highly automated distribution center, including driverless forklifts (AGVs/AMRs) and automated offloading systems. Partner with engineering and maintenance teams to optimize system performance, minimize downtime, and continuously improve throughput, accuracy, and safety within an advanced material handling environment.

QUALIFICATIONS

• Minimum of 5 years of progressive leadership experience in distribution or supply chain, with proven success managing large teams in a high-volume environment.


• Bachelor's degree preferred; industry certifications (e.g., APICS, Six Sigma, Lean) a plus.


• Demonstrated ability to lead through change, build accountable teams, and drive measurable results.


• Strong background in supply chain systems (WMS, MHS, YMS; automation experience preferred).


• Excellent communication, problem-solving, and analytical skills; able to influence and engage across all levels.


• Must be able to read, write and communicate in English


• Proven ability to coach, develop, and inspire leaders in a fast-paced, multi-shift operation.


• Proficiency with Microsoft Office Suite; advanced Excel skills preferred.


• Flexible and resilient, with the ability to adjust to evolving business needs and priorities.

OUR MISSION, VISION, VALUES

MISSION: We empower people to design their best life at home through style, quality, and everyday value.

VISION: To be the most loved home brand inspiring people to live beautifully every day.

VALUES:

• Create and Inspire - Creativity and innovation inspire our customers and each other to do better and be better together.


• Win Together - Great teams are inclusive, collaborative, and high performing. Our best work and best experiences come from valuing every voice and working together to win.


• Do The Right Thing - Design it right, make it right, and always do it right - with integrity, transparency, and accountability for our customers, our team and community at large.


• Make It Better - Strive to continually learn and improve. Use data-driven insights, take smart risks and drive innovation, efficiency, and efficacy in everything we do.


• Enjoy the Ride - Happy teams perform better and find greater fulfillment and enjoyment at At Home.

To learn more about At Home, please click Company Overview.

ACCOMMODATIONS

If a reasonable accommodation is required to fully participate in the hiring process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employ