Daytime Retail Concierge & Customer Care

Michaels; Alexandria (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical/dental/vision coverage

Job summary

The Michaels Companies Inc. in Alexandria, VA is looking for a Store Team Member who helps customers, locates products, and provides solutions, while delivering a fast, friendly checkout and cash handling to standards.

Beyond point-of-sale duties, you will engage customers in the Rewards program, assist with omnichannel processes like BOPIS/SFS, stock shelves, participate in planograms, and support safety programs in a climate-controlled retail environment.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the rewards program and complete enrollments.
• Educate customers on VOC survey.
• Assist with Omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance including returns/goback.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to SOPs and Company policies; project positive image.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Job description

The Michaels Companies Inc. in Alexandria, VA is looking for a Store Team Member who helps customers, locates products, and provides solutions, while delivering a fast, friendly checkout and cash handling to standards.

Beyond point-of-sale duties, you will engage customers in the Rewards program, assist with omnichannel processes like BOPIS/SFS, stock shelves, participate in planograms, and support safety programs in a climate-controlled retail environment.