Daytime Environmental Services Supervisor

Florida Aquarium; Tampa (FL); On-site; USD 25,000 - 39,000; Full time

Job summary

The Florida Aquarium in Tampa, FL is seeking a Morning Environmental Services Supervisor to lead daily cleaning operations and supervise full-time, part-time, seasonal, and contracted staff. You will serve as the daytime POC, coordinate schedules, and ensure guest and team member safety through consistent housekeeping practices.

This role requires prior supervisory experience, strong customer service, and the ability to train staff, manage timecards, and enforce policies.

Qualifications

• Previous management/supervisory experience required.
• At least 3 years of experience in cleaning, hospitality, operations or a related field.
• High school diploma or GED equivalent.
• Experience interacting with guests and providing amazing customer service.
• Knowledge of Microsoft Office software.

Responsibilities

• Supervise Aquarium’s Environmental Services Area.
• Coordinate daily operations and assigned areas to ensure that all staff assignments and schedules are in place to meet the needs of guest/team member safety and cleanliness.
• Serve as POC for daily operations of the Environmental Services area.
• Conduct brief daily shift meetings or “morning huddles” to communicate priorities and updates.
• Plan weekly and daily operations of assigned team.
• Approve or adjust task assignments as needed.
• Coordinate staffing needs to accommodate unexpected special projects or staffing shortages.
• Create and publish team members’ weekly work schedules.
• Review staffing levels in assigned areas and make any necessary adjustments to ensure customer service expectations and goals are met.
• Review daily operating reports (checklists, work requests, etc.) and take appropriate action as directed by the Environmental Services Manager.
• Ensure team members are trained, prepared, and in proper uniform including name tag.
• Train and develop all team members in all operations and guest services procedures.
• Implement and enforce all appropriate policies and procedures.
• Work with Environmental Services Manager on coaching employees as needed.
• Conduct interviews and hire new employees in collaboration with Human Resources.
• Responsible for adjusting and/or approving assigned timecards for bi-weekly payroll processing.
• Inspect all areas to ensure cleanliness and readiness for guest arrival and complete periodic inspections and walk-throughs throughout your shift.
• Assist team members with assigned projects to ensure accepted standards are achieved.
• Review and sign off on morning checklists and work requests.
• Support special events or early‑morning programs, as needed.
• Ensure equipment is clean and supplies are stocked.
• Assist with inventory including identifying low‑stock supplies and submitting new supply orders.
• Create and oversee department’s monthly schedule for carpet cleaning, stripping and waxing schedule, acquiring and maintaining knowledge of carpet extraction, stripping, waxing and floor-care equipment.
• Create and oversee department’s special‑projects schedule based on Aquarium needs (high dusting, cleaning baseboards, cleaning windows etc.).
• Supports TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis.
• Perform all other duties as assigned or required.

Skills

Customer Focus

Interpersonal Skills

Professional Knowledge

Communication

Leadership

Business Focus

Planning and Organizing

Reliability/Accountability

Judgment

Initiative

Integrity/Trust

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

The Florida Aquarium in Tampa, FL is seeking a Morning Environmental Services Supervisor to lead daily cleaning operations and supervise full-time, part-time, seasonal, and contracted staff. You will serve as the daytime POC, coordinate schedules, and ensure guest and team member safety through consistent housekeeping practices.

This role requires prior supervisory experience, strong customer service, and the ability to train staff, manage timecards, and enforce policies.