Daytime Customer Experience Representative - DAL Airport

Enterprise Holdings; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

No Airport Clearance Required

Job summary

Enterprise Mobility is hiring a Customer Experience Representative at Dallas Love Field Airport. The role involves welcoming customers, explaining rental terms, and guiding them through vehicle features.

You will upsell protection products and additional services while providing exceptional service in a fast-paced environment. Schedule includes weekends and holidays; benefits include paid time off, healthcare, retirement plans, and employee car discounts.

Qualifications

• Must be able to provide superior, friendly customer service.
• Ability to communicate rental terms and vehicle features effectively.
• Use approved sales techniques to determine customer needs and offer protection options.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior customer service by explaining terms, vehicle features, and services.
• Offer options such as protection products, upgrades, and fuel options to meet customer needs.
• Assist with reservations, rate quotes, and questions from customers and vendors.
• Maintain knowledge of policies and procedures; participate in training and development.

Skills

Customer service

Sales techniques

Communication

Phone etiquette

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position offers an average of $21.80/hour (16.27 per hour plus incentives).

This position is located at the Dallas Love Field Airport at 7366 Cedar Springs Road Dallas TX 75235.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• No Airport Clearance Required

Schedule: Friday 10:00am-6:00pm, Saturday 8:00am-4:00pm-Sunday 8:00am-4:00pm, & Monday-Tuesday 10:00am-6:00pm.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time
• Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Friday 10:00am-6:00pm, Saturday 8:00am-4:00pm-Sunday 8:00am-4:00pm, & Monday-Tuesday 10:00am-6:00pm