DayRehab Admission Coordinator

Shirley Ryan AbilityLab; Arlington Heights (IL); On-site; USD 23,000 - 41,000; Full time

Job summary

Shirley Ryan AbilityLab in Arlington Heights, IL, is seeking a Day Rehabilitation Admission Coordinator to manage admissions by coordinating referrals, scheduling, and communication with patients and families.

You will enter referrals into the EMR, generate schedules, confirm appointments, and support the clinical team while upholding the institute's values of compassion and excellence.

Qualifications

• Professional level knowledge of rehabilitation.
• Experience with electronic scheduling systems and MS Office.
• Strong analytical and scheduling planning skills.
• Excellent attention to detail and organization.
• Strong interpersonal and customer service abilities.
• Ability to advocate for patients and families.

Responsibilities

• Enter DayRehab referrals into EMR promptly.
• Confirm receipt of referrals with sources.
• Communicate referrals to Clinical Manager and team.
• Generate treatment schedules per clinical recommendations.
• Enter schedules into DayRehab tool.
• Confirm schedules with patient, family, and source.
• Assist with rescheduling and other duties as needed.

Skills

Scheduling systems

Excel

Word

Analytical thinking

Attention to detail

Interpersonal communication

Customer service

Rehabilitation knowledge

Tools

EMR systems

DayRehab scheduling tool

Job description

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description Summary

The Day Rehabilitation Admission Coordinator will communicate with internal and external referral sources, Clinical Managers, and patients and families to develop the optimal patient schedule for admission to the program. Admission Coordination includes all aspects of patient pre‑admission scheduling, including entering initial referral into EMR, communication of schedule and admission information to patient/family, referral source and clinical team, sharing basic insurance information as needed and navigating the DayRehab scheduling tool.

The Day Rehabilitation Admission Coordinator will consistently demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

The Day Rehabilitation Admission Coordinator will demonstrate Shirley Ryan AbilityLab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment to Excellence) while fulfilling job duties.

Job Description

The Day Rehabilitation Admission Coordinator will:

• Receive and enter DayRehab referrals into the electronic medical record in a timely manner.

• Confirm receipt of referral and other relevant information with referral source.

• Communicate referral information to Clinical Manager/team.

• Generate treatment schedule based on Clinical Manager recommendations and interpretation of current census of the clinic.

• Enter schedule into DayRehab scheduling tool.

• Confirm schedule with patient/family/referral source.

• Assist clinic with rescheduling patient appointments as needed.

• Perform all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab including assisting with administrative functions as needed.

Reporting Relationships:

• Reports directly to the Director, Day Rehabilitation.

Knowledge, Skills & Abilities Required:

• Professional level of knowledge of rehabilitation.

• Prior knowledge of or experience working with electronic scheduling systems, and computer programs such as excel, word.

• Analytical skills necessary to plan for and make adjustments to complex treatment schedules.

• Strong attention to detail with ability to organize multiple aspects of clinic schedule.

• Interpersonal communication and advocacy skills to work with patients and families, and various medical professionals within and outside of the Institute.

• Excellent Customer Service capabilities.

Working Conditions:

• Normal office environment with little or no exposure to dust or extreme temperature.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits*:

Pay Range:

$17.05 - $29.62

Benefits:

Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position. Actual compensation will be determined by equity and qualifications of the role.

Equal Employment Opportunity Employer

Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law.

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Shirley Ryan AbilityLab is an affirmative Action Employer as required by law.