Day Spa Lead

UFC Gym - Downtown Pittsburgh; Honolulu (HI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Health insurance

Opportunities for advancement

Training & development

Tuition assistance

Job summary

UFC GYM is seeking a Day Spa Lead to elevate member experience across our Recovery Centers. You will guide members through advanced recovery modalities, drive studio growth by selling subscriptions and retail supplements, and ensure impeccable program administration.

The role requires strong customer service, sales drive, and excellent communication. Requires high school diploma; current dotFIT and CPR/AED certifications preferred.

Qualifications

• Strong understanding of customer service fundamentals and a proven track record in a sales-driven environment.
• Energy and drive to hit sales performance metrics and handle weekend operations.
• Exceptional interpersonal skills and ability to educate members on recovery science and supplement benefits.
• High school diploma or GED required.

Responsibilities

• Session Excellence: conduct safe, knowledgeable, and effective recovery sessions.
• Sales & Growth: introduce guests to the Recovery Center, deliver introductory sessions, and sell subscriptions/packages.
• Program Administration: track client programs, dotFIT profiles, lifestyle supplements, and modality usage.
• Operational Standards: maintain a pristine, organized Recovery Center environment and ensure equipment is clean.
• Community Connection: respond to member inquiries and foster engagement in recovery routines.

Skills

Customer service

Sales-driven

Energy & drive

Communication

Education

High school diploma or GED

Job description

We Empower the Fighting Spirit in You!

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Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Tuition assistance

We Empower the Fighting Spirit in You!

At UFC GYM, we raise the bar of what a "Big Gym" experience should be. We offer our members everything under one roof—from MMA-inspired training and robust cardio to specialized studio classes and state-of-the-art recovery. We are looking for an energetic, sales-driven, and client-focused Day Spa Lead to elevate our member experience and oversee our cutting-edge Recovery Centers.

The Mission

As a Day Spa Lead, you are at the intersection of Service, Science, and Sales. You will guide members through our advanced recovery modalities, help them optimize their athletic longevity, and drive studio growth by selling Recovery Center subscriptions and retail supplements. You will bring our core T.R.A.I.N. philosophy (Timely, Ready, Aware, Inspiring, Noble) to life every day.

Key Responsibilities

• Session Excellence: Conduct safe, knowledgeable, and effective recovery sessions utilizing our state-of-the-art equipment and modalities.
• Sales & Growth: Introduce guests and members to the Recovery Center, deliver impactful introductory sessions, and successfully sell monthly subscriptions and packages.
• Program Administration: Ensure accurate setup and ongoing tracking of client programs, including dotFIT profiles, lifestyle supplements, and modality utilization.
• Operational Standards: Maintain a pristine, organized, and welcoming environment throughout the Recovery Center, ensuring all equipment is clean and fully operational.
• Community Connection: Respond professionally to member inquiries, build strong relationships, and actively encourage member involvement in recovery routines.

What You Bring

• Expertise: A strong understanding of customer service fundamentals and a proven track record in a sales-driven environment.
• Energy & Drive: High motivation to hit sales performance metrics and the ability to execute successful weekend operations.
• Communication: Exceptional interpersonal skills with the ability to educate members on recovery science and supplement benefits.
• Education: High school diploma or general education degree (GED).

Certifications

• Current dotFIT certification (or willingness to complete during onboarding).
• Current CPR/AED certification (or in progress).

Why Join the Team?

• Free Membership Perks: Complimentary access to all our premier fitness facilities.
• Flexible Scheduling: Shift options tailored around client needs and your personal availability.
• Paid Training & Coaching: Comprehensive paid onboarding program covering sales fundamentals, plus ongoing 1:1 business coaching.
• Certification Support: Access to online courses and certifications that provide required CEUs to keep your professional credentials active.
• Comprehensive Benefits: Access to medical, dental, and vision insurance, tuition assistance, and performance-based bonuses for eligible employees.

Compensation: $18.00 per hour

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.