Day-Shift Technical Support Specialist: Home Networking & Services
Bristolchamber
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Bristolchamber is seeking a Technical Support Professional for the Day Shift in Bristol, Tennessee. The role requires providing exceptional hardware and software support for Internet, telephone, and cable services. The ideal candidate must possess strong customer service skills and have a related degree along with A+ and/or Network+ certifications.
Key responsibilities include troubleshooting connectivity issues, assisting with cable set-top box problems, and documenting customer interactions accurately. Join our team at BTES to make a positive impact within the community.
Qualifications
- Computer Science, Information Systems, or Information Technology degree required.
- Experience with computer systems and helpdesk support preferred.
- Must possess A+ and/or Network+ certifications.
Responsibilities
- Assist customers with Internet, telephone and cable services.
- Document each trouble call, resolution, and process used.
- Provide hardware and software support for various issues.
Skills
Education
Tools
Job description
Bristolchamber is seeking a Technical Support Professional for the Day Shift in Bristol, Tennessee. The role requires providing exceptional hardware and software support for Internet, telephone, and cable services. The ideal candidate must possess strong customer service skills and have a related degree along with A+ and/or Network+ certifications.
Key responsibilities include troubleshooting connectivity issues, assisting with cable set-top box problems, and documenting customer interactions accurately. Join our team at BTES to make a positive impact within the community.
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