Technical Support Professional - Day Shift

Bristolchamber; Bristol (TN); On-site; USD 40,000 - 55,000; Full time

Job summary

Bristolchamber is seeking a Technical Support Professional for the Day Shift in Bristol, Tennessee. The role requires providing exceptional hardware and software support for Internet, telephone, and cable services. The ideal candidate must possess strong customer service skills and have a related degree along with A+ and/or Network+ certifications.

Key responsibilities include troubleshooting connectivity issues, assisting with cable set-top box problems, and documenting customer interactions accurately. Join our team at BTES to make a positive impact within the community.

Qualifications

• Computer Science, Information Systems, or Information Technology degree required.
• Experience with computer systems and helpdesk support preferred.
• Must possess A+ and/or Network+ certifications.

Responsibilities

• Assist customers with Internet, telephone and cable services.
• Document each trouble call, resolution, and process used.
• Provide hardware and software support for various issues.

Skills

Customer service skills

Communication skills

Time management skills

Hardware troubleshooting

Networking knowledge (TCP/IP)

Education

Computer Science or related degree

A+ certification

Network+ certification

Tools

MS Windows

MAC OS

Job description

Technical Support Professional - Day Shift

This position requires the employee to reside within the service area of BTES.

Day Shift: 7:00 AM - 7:00 PM

Education: Computer Science, Information Systems, Information Technology or other computer-related degree required. A+, and/or Network+ certifications recommended.

Experience: Experience with computer systems, data networking and communications, as well as helpdesk support preferred. Applicants must have experience with the following applications and operating systems:

• MS Windows, all versions
• MAC
• Network configuration (TCP/IP)
• Hardware troubleshooting, including network interface cards, wireless cards, and broadband routers.

Abilities & Skills: Must be able to quickly and effectively assist customers of Internet, telephone, and cable TV services with hardware and software support issues.

Objectives

To assist customers with technical issues relating to Internet, telephone, and cable services in the following areas:

• Basic home networking and home broadband routers
• Connectivity issues
• Web support
• Security and anti-virus
• Cable TV Set top box issues
• Telephone issues

To be a team worker with employees and a positive BTES representative with customers keeping in mind that our business is service.

Responsibilities & Authorities

Must be able to quickly and effectively assist customers with Internet, telephone and cable services due to hardware or software issues. Customer contact will be through telephone, email, and sometimes in the office.

Must have excellent customer service and communication skills.

Must have excellent initiative, time management, and documentation skills.

Responsible for documenting each trouble call, resolution, and process used.

Full job description available upon request.

Additional Postings available from Bristol Tennessee Essential Services