Day Shift Cleaning & Customer Service Associate

SBM Management Services, LP; Menlo Park (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

SBM Management Services, LP is seeking a Customer Service Representative in California to ensure cleanliness and sanitation of all assigned areas. Responsibilities include operating cleaning equipment, daily upkeep, and collaborating with staff to meet safety and service standards.

The role emphasizes professional communication, adherence to safety policies, and supporting a team to maintain a high standard of cleanliness and customer satisfaction.

Qualifications

• Bilingual a plus
• Strong verbal and written communication skills.
• Knowledge of cleaning methods and equipment and willingness to share with team.
• Knowledge of cleaning compounds and chemicals and their safe, efficient use.

Responsibilities

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Skills

Bilingual

Verbal communication

Written communication

Reading instructions

Tools

Motorized cleaning equipment

Job description

SBM Management Services, LP is seeking a Customer Service Representative in California to ensure cleanliness and sanitation of all assigned areas. Responsibilities include operating cleaning equipment, daily upkeep, and collaborating with staff to meet safety and service standards.

The role emphasizes professional communication, adherence to safety policies, and supporting a team to maintain a high standard of cleanliness and customer satisfaction.