Day Services Operations Specialist (Data & Billing)

The Arc Baltimore; Baltimore (MD); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

8 Holidays

Vacation days

Medical/dental/vision coverage

FSAs (Health and Dependent Care)

Disability insurance (STD/LTD)

403(b) plan with employer match

EAP and Health and Wellness

Legal Assistance

Tuition Reimbursement

Employee Discount Program

Job summary

The Arc Baltimore is seeking a Meaningful Day Operations Assistant in Baltimore to support the Employment and Day Services teams by managing data collection, generating reports, and monitoring attendance and service documentation for accuracy, quality, and compliance within iCareManager (iCM) and CareTracker.

This role also oversees Transportation Services for participants in competitive integrated employment and supports billing processes related to DORS, with a generous benefits package and

Qualifications

• High School Diploma required; Associates or Bachelor's preferred.
• Proficiency in Microsoft Office; ability to produce organized reports.
• Excellent communication skills and attention to detail.
• Strong teamwork and ability to work independently.
• Experience with data entry and billing processes a plus.

Responsibilities

• Monitor iCM attendance and CareTracker documentation daily for accuracy and quality.
• Collaborate with staff and managers to support accurate billing.
• Identify discrepancies in services or plans and communicate to leadership.
• Support internal and external audits.
• Prepare and distribute Greenie Report bi-weekly to identify billing overlaps.
• Organize data for semi-annual DDA Outcomes report and input into data portals.
• Assist with training on iCM Attendance and CareTracker.
• Track billing exceptions in LTSS and troubleshoot reconciliation.
• Prepare Day Services Current Roster and Staff Report bi-weekly.
• Monitor Monthly Funding Limits to ensure adequate service units.

Skills

Microsoft Office

Data management

Attention to detail

Communication skills

Teamwork

Billing reconciliation

Education

High School Diploma

Associates degree preferred

Bachelor’s degree preferred

Tools

iCareManager (iCM)

CareTracker

LTSS system

Job description

The Arc Baltimore is seeking a Meaningful Day Operations Assistant in Baltimore to support the Employment and Day Services teams by managing data collection, generating reports, and monitoring attendance and service documentation for accuracy, quality, and compliance within iCareManager (iCM) and CareTracker.

This role also oversees Transportation Services for participants in competitive integrated employment and supports billing processes related to DORS, with a generous benefits package and