Day Care Center Manager

The Learning Experience; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Job summary

The Learning Experience in New York is seeking a General Manager to oversee daily operations and lead a team of teachers and staff. You will optimize center performance, manage schedules, and ensure a safe, engaging environment for children and families.

You will drive enrollment through tours, maintain records, coordinate vendors, and partner with the Center Director to set strategic direction. NYS certification and a strong commitment to service excellence are required.

Qualifications

• At least 2 years of daycare or childcare experience.
• At least 1 year of office or administrative experience.
• Fluent English with strong verbal and written communication.
• Excellent customer service and people skills.
• Highly organized, detail-oriented, and able to multitask.
• Reliable, punctual, and seeking a long-term position.
• Certified NYS teacher from B-6 (Infant-Preschool).

Responsibilities

• Drives productivity for all operational aspects of the center.
• Manages labor; approves final work schedules to maintain proper ratios.
• Manages center inventory—office supplies, food, curriculum, staff recognition items, etc.
• Manages vendor relationships—facilities maintenance and technology support.
• Partner with Center Director to conduct team meetings and set direction.
• Nurtures leads through scheduling and tours; follows up to secure enrollment.
• Leads tours, highlights key features of our brand and center; maintains client connections.
• Maintains the lead tracking portal and customer database.
• Coordinates registration and maintains family and employee information in center systems.
• Communications to families (newsletters) and daily center operations.
• Open the center daily and ensure it is safe, clean, and ready for children, families, staff.
• Serve as main contact for parents, addressing concerns professionally.
• Document incidents accurately and complete incident reports promptly.
• Provide tours to prospective families and share information about TLE's programs.
• Deliver excellent customer service in person and over the phone.
• Answer phones, respond to inquiries, and direct calls as needed.
• Assist the Director and Executive Owner with daily projects and administrative tasks.
• Plan and manage schedules for teachers, floaters, teacher assistants, and administrative staff; ensure proper classroom coverage and ratios.
• Support and relieve administrative staff as needed, working with the Administrative Assistant.
• Create and maintain child and employee files; keep records organized and confidential.
• Restock supplies and manage stock room inventory.
• Monitor compliance with state childcare licensing regulations and center policies.

Skills

Communication skills

Customer service

Organizational skills

Team leadership

Multitasking

Education

NYS Teacher Certification (B-6 Infant-Preschool)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off

General Manager at The Learning Experience is responsible for the operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

• Drives productivity for all operational aspects of the center
• Effectively manages labor; Approves all final work schedules to ensure appropriate ratios are always intact
• Manages center inventory- office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships- organizes facilities maintenance and technology support
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

CUSTOMER ENGAGEMENT

• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Maintains the lead tracking portal and customers database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e., newsletters)
• Open the center daily and make sure it is safe, clean, and ready for children, families, and staff
• Serve as a main point of contact for parents, addressing concerns and answering questions with professionalism and care
• Document incidents accurately and complete incident reports in a timely manner
• Provide tours to prospective families and share information about TLE's programs
• Deliver excellent customer service in person and over the phone
• Answer phones, respond to inquiries, and direct calls as needed
• Assist the Director and Executive Owner with daily projects and administrative tasks
• Plan and manage schedules for teachers, floaters, teacher assistants, and administrative staff, ensuring proper classroom coverage and staff-to-child ratios
• Support and relieve administrative staff as needed, working alongside the Administrative Assistant
• Create and maintain child and employee files, keeping all records organized and confidential
• Restock supplies and manage the stock room inventory
• Monitor compliance with state childcare licensing regulations and center policies

Qualifications:

• At least 2 years of experience working in a daycare or childcare setting
• At least 1 year of office or administrative experience
• Fluent English speaker with strong verbal and written communication skills
• Excellent customer service and people skills
• Highly organized, detail-oriented, and able to multitask
• Reliable, punctual, and looking for a long-term position
• MUST BE A CERTIFIED NYS TEACHER-FROM B-6 (INFANT-PRESCHOOL)