Datacor ERP Support Pro: Troubleshooting & Insights

BrainWorks; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

BrainWorks is seeking a Datacor Support Specialist to provide functional and technical support for the Datacor ERP system across multiple business functions. You will troubleshoot issues, guide users through Datacor workflows, and coordinate with vendor resources to resolve cases.

The role requires strong analytical and troubleshooting skills, a solid understanding of ERP processes, and the ability to translate user needs into practical solutions.

Qualifications

• 2+ years of experience supporting Datacor ERP and related systems.
• Strong understanding of ERP business processes, especially in manufacturing, distribution, chemical or process industries.
• Demonstrated troubleshooting and problem-solving skills.
• Familiar with SQL queries and relational databases for data investigation.
• Experience with ticketing, incident-management, or service-desk processes.
• Experience with ERP modules supporting manufacturing, inventory, purchasing, sales, warehouse, or finance.
• Experience troubleshooting ERP integrations and interfaces.
• Experience with EDI, APIs, or other system-to-system integrations.
• Experience creating or troubleshooting ERP reports and queries.
• Experience participating in ERP implementations, upgrades, or migrations.
• Familiarity with ITIL or structured IT service-management practices.

Responsibilities

• Provide day-to-day functional and technical support for the Datacor ERP system.
• Serve as a primary point of contact for Datacor-related questions, incidents, and service requests.
• Troubleshoot issues involving Datacor transactions, workflows, screens, reports, configurations, and user access.
• Assist users with proper execution of Datacor business processes and transactions.
• Coordinate with Datacor Support when issues require vendor assistance and manage cases through resolution.
• Maintain clear documentation of incidents, resolutions, workarounds, and recurring issues.
• Utilize SQL queries to investigate Datacor data and troubleshoot transaction or reporting issues.
• Analyze database records to identify inconsistencies, missing information, duplicate data, or unexpected results.
• Assist with data validation, cleanup, and reconciliation activities.
• Support the development and troubleshooting of Datacor reports and queries.
• Work with IT and technical resources when database-level investigation or remediation is required.
• Participate in Datacor upgrades, patches, enhancements, and system changes.
• Help evaluate new Datacor functionality and determine its potential business impact.
• Provide clear, professional assistance to Datacor users with varying levels of technical experience.
• Develop and maintain user documentation, standard operating procedures, and knowledge-base articles.

Skills

Datacor ERP

ERP processes

SQL

Ticketing / incident mgmt

ERP integrations

ITIL

Tools

Datacor ERP modules

Job description

BrainWorks is seeking a Datacor Support Specialist to provide functional and technical support for the Datacor ERP system across multiple business functions. You will troubleshoot issues, guide users through Datacor workflows, and coordinate with vendor resources to resolve cases.

The role requires strong analytical and troubleshooting skills, a solid understanding of ERP processes, and the ability to translate user needs into practical solutions.