Datacenter Technician

Insight Global; Southfield (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

Insight Global is seeking a Field Quality Engineer to oversee telecom/fiber installations in the field, focusing on quality across low-voltage work. You will inspect fiber, cabling, racks, and network rooms, identify issues, and guide technicians to correct them.

The role emphasizes coaching, reviewing drawings and scope, and updating documentation in ACC, BIM 360, and IES systems. Willingness to travel and work on-site is required.

Qualifications

• 3-4+ years of hands-on low-voltage/telecom experience, ideally within fiber, structured cabling, data centers, or a similar environment.
• Strong fiber knowledge with understanding of installation, termination, testing, and basic splicing concepts.
• Lead-level ability to inspect telecom work and identify correct vs. incorrect installations.
• Ability to read drawings, understand scope, and evaluate workmanship in racks, IDFs/MDFs, and network rooms.
• Comfortable coaching field technicians on quality issues; on-site roles emphasize field work.
• Willingness to travel for initial training and future project/site needs; learn ACC, BIM 360, and IES tools.

Responsibilities

• Spend roughly 80% of the day in the field overseeing the quality of telecom/fiber installation work.
• Inspect fiber, structured cabling, racks, network-switch cabling, and other low-voltage work for quality.
• Identify installation issues and work with technicians to correct problems and improve quality.
• Coach and guide field technicians on proper installation practices.
• Review drawings, scope, and quality documentation to ensure work is complete and correct.
• Update quality information in ACC, BIM 360, and IES systems after training.
• Support quality across warehouses, manufacturing facilities, and active project sites.
• Initially travel to other active projects for hands-on training before transitioning to Indiana operation.

Skills

Telecom experience

Fiber knowledge

Read drawings

Field coaching

Travel readiness

On-site work

Tools

ACC

BIM 360

IES system

Job description

• Spend roughly 80% of the day in the field overseeing the quality of telecom/fiber installation work.
• Inspect fiber, structured cabling, racks, network-switch cabling, and other low-voltage work to ensure installations meet quality expectations.
• Identify installation issues and work directly with technicians to correct problems and improve quality.
• Coach and guide field technicians on proper installation practices rather than simply documenting deficiencies.
• Review drawings, project scope, and quality documentation to ensure work is being completed correctly.
• Update quality information and documentation within ACC, BIM 360, and IES internal systems after training.
• Support quality across IES warehouses, manufacturing/integrator facilities, and active project sites.
• Initially travel to other active projects for hands-on training with experienced Quality Specialists before transitioning into the Indiana operation.

REQUIRED SKILLS AND EXPERIENCE

• 3-4+ years of hands-on low-voltage/telecom experience, ideally within fiber, structured cabling, data centers, or a similar environment.
• Strong fiber knowledge with the ability to understand fiber installation, termination, testing, and basic splicing concepts. They do not need to be a dedicated splicer.
• Lead-level technical knowledge with the ability to inspect telecom work and identify what was installed correctly vs. what needs to be corrected.
• Ability to read drawings, understand scope, and evaluate workmanship within racks, IDFs/MDFs, network rooms, and structured cabling environments.
• Comfortable coaching and guiding field technicians on quality issues. Lead Tech, Crew Lead, Foreman, Field Engineer, or QA/QC backgrounds are all relevant.
• Comfortable with technology and documentation. Must be able to learn systems such as ACC, BIM 360, and IES's internal tools.
• Willing to travel for initial training and open to future travel as projects/site needs change.
• Must be comfortable working on-site and primarily in the field rather than in a desk-based QA role.