Datacenter Technician

HCLTech; Lincoln (NE); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee assistance program

401(k) retirement plan

10 days paid time off

10 paid holidays

Job summary

HCLTech is seeking a Data Center Operations professional to support a wide range of data center activities across DCs. The role involves server mounting, rack movements, hardware installation/removal, and ensuring robust network connectivity and uptime.

You will coordinate with Network, VM, Storage,_backup and Unix teams, maintain logs, and assist with UPS/HVAC operations while supporting customer inquiries and vendor escalations.

Qualifications

• Experience operating and maintaining data center infrastructure.
• Familiarity with VMware environments and server administration.
• Ability to coordinate with cross-functional teams for issue resolution.

Responsibilities

• Share logs with vendor for hardware issue.
• Receive and return hardware parts.
• Mount and move servers in racks.
• Move racks and DC equipment as required.
• Manage network connectivity and hardware installations.
• Coordinate with Logistics and other teams (Network, VM, Storage, Backup & Unix).
• Assist with DC cleanup and labeling of racks/devices.
• Install/configure ATS and PDU.
• Respond to customer queries and escalate when needed.
• Provide HF support at DC, MDF, and IDF to remote teams.
• Escort vendors for activities under HCL Support at DC, MDF, IDF.
• Manage Data Center, MDF/IDF UPS and HVAC coordination.
• Schedule ER2 pickups; manage DC access logs.
• Maintain spare hardware inventory.

Skills

Data Center Operations

VMware

Windows/Unix servers

Network equipment installation

Education

Bachelor’s degree in a related field

Tools

Dell/Client/IBM hardware

Cisco UCS

vSphere 7.x

Job description

• Share Logs with Vendor for hardware issue
• Parts received and return
• Server Mounting / Movement
• Rack Movement
• Network Connectivity
• Coordination with Teams (Network, VM, Storage, Backup & Unix)
• Coordinate with Logistics Team
• DC cleanup
• Labeling on Racks and Devices
• ATS and PDU Installation / Configuration
• Respond to customer queries and handle escalation
• Provide H&F Support at Data Center to remote team
• Provide H&F Support at MDF to remote team
• Provide H&F Support at IDF to remote team
• Provide escort to vendor for activities under HCL Support at DC, MDF, IDF
• Data Center Management
• MDF / IDF Management
• DC Walkthrough as per CommonSpirit guidelines
• DC/MDF/IDF UPS Management and Support
• ER2 Pickup scheduling and coordination
• Device rack/stack/un-rack
• Data Center access log management
• Spare h/w inventory management
• DC/MDF/IDF HVAC Management and Coordination
• DC/MDF/IDF Power Management and Coordination
• Site visit to address/validate ISP; Fiber Cut and Power issues
• H/w replacements
• Involvement during Monthly/Weekly Generator Testing
• Provide H&F Support for all required INC, SCTASK and CHG
• H&F support, manage, handle and troubleshoot major data centers equipment’s including short and long distance hospitals and clinics.
• Installing, configuring and maintaining latest Windows and Unix servers
• Managing and Troubleshooting VMware 5.0, 6.5, 6.7, 7.0
• Working with OEM hardware (DELL/Client/IBM), & remote connectivity tools
• Installation (vSphere 7.x), configuration (vCenter, ESX 7.x, SRM) and managing VMWare environment
• VMware ESXi Builds, Troubleshooting, Patching, Support Uplifts and Migration
• Configure and deploying new Dell, Client, and Cisco UCS Blades-Blade / Rack Server Firmware, patching and driver update etc
• Troubleshoot Storage Components like Internal storage, Attached storages, SAN Switches, HBA, LUN & Mapping, RAID groups, Volume Groups etc
• Troubleshooting technical issues related and handling escalations
• Troubleshoot hardware issues on Storage Environment and coordinate with multiple teams
• Provide H&F Support for backup devices, rack-stack and troubleshooting H/w issues
• H&F support, manage, handle and troubleshoot major data centers equipment’s including short and long distance hospitals and clinics.
• Install, configure and support network equipment including large routers, large switches, medium switches and small switches to maximize network efficiency and security and, update to the latest firmware releases.
• Planning, communicating and executing any changes in the network environment by following the CommonSpirit change management process
• Managing and supporting UPS, PDUs which is Connected with Network Gears and Replacing Faulty Batteries
• Working on pre-approved projects (PPH)

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.