Datacenter Technician

HCLTech; Englewood (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Retirement Plan

10 days of PTO

10 paid holidays

Job summary

HCLTech in Englewood, Colorado, is seeking a Datacenter H&F Engineer to provide 24x7 support for datacenter operations. The candidate should have 3-7 years of experience managing complex customer environments and strong soft skills such as communication and teamwork. The position offers comprehensive benefits including medical, dental, vision, life insurance, and paid time off. The role requires hands-on knowledge of tools like ServiceNow and MS Office, along with problem-solving abilities in high-pressure situations.

Qualifications

• 3-7 years of experience managing datacenter operations for a large and complex customer.
• Flexible and comfortable in new areas requiring rapid problem solving.
• Excellent interpersonal, communication and presentation skills.

Responsibilities

• Accountable for 24x7 support for overall infra/datacenter operations.
• Coordinating with various DC vendors for new projects.
• Supporting project teams for new installations and decommissioning.

Skills

H&F Skills

Excellent communicator

Teamwork

Flexible

Problem solving

Tools

ServiceNow

MS Office

Zoom

Job description

Title: Datacenter H&F Engineer, working in 24X7 environment in shift

Job Description

Mandatory H&F Skills:

• Accountable for 24*7 support for overall infra/datacenter (servers, storage, network, racks etc.) operations.
• Well versed working (racking/stacking/cabling/decommissioning/break‑fix) on DC hardware such as servers, storage, backup, routers, switches, firewall, etc.
• 3‑7 years of experience managing datacenter operations for a large and complex customer.
• Experience in capacity planning for rack space, power, cooling, DC modular containment, necessary monitoring tools and services.
• Handling incidents/service requests and adhering to contractual SLAs.
• Coordinating with various DC vendors for new projects and break‑fixes.
• Supporting project teams for new installations and decommissioning.
• Routing DC monitoring and maintenance activities.

Soft Skills:

• Flexible, continuous learner, excellent communicator, works well in a team environment, appreciates challenge, comfortable and effective working in new areas that require experimentation and rapid problem solving.
• Requires excellent interpersonal, communication and presentation skills.
• Emergency communication system support including working with third parties.
• Knowledge of operational tools like deployment, provisioning, monitoring, performance measurement tools, etc.
• Responsible for analyzing production operations and initiating corrective actions to ensure operational stability and efficient workflow.
• Excellent on process adherence.
• Hands‑on knowledge of MS Office (Word/Excel/PowerPoint/Visio, etc.).
• Console access.
• ILO/IDrac configuration with IP addresses.
• Zoom/Google chat.
• MS suite to include Visio experience.
• ServiceNow ticketing systems.
• Server installations (racking/decommissions).
• Patch panel experience – cross connects.
• 12‑hour night shift experience.
• Communicate clearly on conference calls and under pressure.

Candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.